Technical Director SK/CZ - Machinery

OVERVIEW:

One of the leading - expanding heavy machinery corporation is seeking a highly competent Head of Services SK/CZ. Strong management skills and heavy equipment knowledge/experience is required.
The Head of Services will coordinate activities and cooperate with other departments of the company to best serve the needs of the customer and employees.

GENERAL ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
• Maintains a high level of customer satisfaction.
• Schedules work in service area in an effective manner that allows - for the best use of the available space and the best service for our customers.
• Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
• Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
• Interviews and hires personnel for service department.
• Maintains a safe, clean, neat and orderly work environment.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Reviews work orders and ensure timeliness of completion and accuracy.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.

DAILY RESPONSIBILITIES:
Assign jobs to service technicians appropriately.
Review and approve service technicians time tickets daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy.
Must be able to quote and estimate upcoming jobs for customers.
Handles customer requests, concerns, and complaints in a prompt and professional manner.
Prioritize between make ready for sales, new, used, rental and customer machines.
Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release equipment for delivery to the customer.
Exhibits technical and product knowledge on all equipment sold within the dealerships area of responsibility.
Provides technical guidance to customers and technicians via telephone support or facilitate contact with appropriate resources to support the need.
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and the employee handbook.

Maintains a positive and professional working relationship with customers as well as management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Performs other duties as assigned

SUPERVISORY DUTIES:
• Manages technicians.
• Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Attracting and retaining a talented workforce.
Aligning benefits packages with competitive offers in the marketplace.

If you are interested in this position, please send your CV in ENGLISH or German to [email protected]
Only short-listed candidates will be contacted and invited for an interview. Thank You.

Other unlisted areas

One of the leading - expanding heavy machinery corporation.