Technical Customer Support Engineer - medical devices

We are looking for a candidate that will be a voice to customers. It should be a highly motivated person with strong customer orientation and positive attitude.

Responsibilities:
• Provide a friendly service to external customers with information and support to resolve user or technical issues of products as well as handling and resolving customer complaints
• Communication via telephone, e-mail or in person
• Handle a high volume of inbound/outbound telephone calls and emails/tickets to customers.
• Supporting Basic and advanced troubleshooting of products
• Escalation of technical issues that cannot be resolved or are not included in the Service Desk Technician troubleshooting.
• Follow up on cases escalated to the Service Desk Technician to ensure the case is progressing to resolution.
• Claim management consisting of opening new cases with proper classification, reviewing open cases, inquires to other responsible parties for updates of open cases, communication to customers of status updates, owning cases that exist in the respective queue(s).
• Maintain cases by ensuring they are up to date and constantly being worked to get the issue rectified.

- working in global innovative and dynamic environment
- possibility for personal and career growth
- individual training process

If you are interested in this position, please send your CV in SLOVAK and ENGLISH to [email protected]
Only short-listed candidates will be contacted and invited for an interview. Thank You.

Other unlisted areas

Our client is a well-estabilished global company in the area of producing, selling and servicing medical devices.