Technical Customer Support Engineer - medical devices

Euro Planit s.r.o.

Place of work
Bratislava
Contract type
full-time
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

We are looking for a candidate that will be a voice to customers. It should be a highly motivated person with strong customer orientation and positive attitude.

Responsibilities:
• Provide a friendly service to external customers with information and support to resolve user or technical issues of products as well as handling and resolving customer complaints
• Communication via telephone, e-mail or in person
• Handle a high volume of inbound/outbound telephone calls and emails/tickets to customers.
• Supporting Basic and advanced troubleshooting of products
• Escalation of technical issues that cannot be resolved or are not included in the Service Desk Technician troubleshooting.
• Follow up on cases escalated to the Service Desk Technician to ensure the case is progressing to resolution.
• Claim management consisting of opening new cases with proper classification, reviewing open cases, inquires to other responsible parties for updates of open cases, communication to customers of status updates, owning cases that exist in the respective queue(s).
• Maintain cases by ensuring they are up to date and constantly being worked to get the issue rectified.

Employee perks, benefits

- working in global innovative and dynamic environment
- possibility for personal and career growth
- individual training process

Information about the selection process

If you are interested in this position, please send your CV in SLOVAK and ENGLISH to praca@europlanit.sk
Only short-listed candidates will be contacted and invited for an interview. Thank You.

Company on whose behalf the position is being filled

Other unlisted areas

Our client is a well-estabilished global company in the area of producing, selling and servicing medical devices.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

technical, electronics, mechanics

Language skills

English - Upper intermediate (B2) and
Slovak - Proficiency (C2)

Computer skills - user

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft PowerPoint - advanced

Number of years of experience

1

Personality requirements and skills

Experience:
• 1 year prior customer service experience in a call center, help desk environment.
• Excellent people skills to manage both internal and external relationships.
• Excellent verbal communications skills.
• Working knowledge of Microsoft’s Office products
• Experience with Case tracking/problem ticket tracking software is a plus

Skills:
• Excellent verbal communication skills
• Technical skills in electro-mechanics (in medical equipment field)
• Advanced computer skills – application SW
• Able to work under time constraints
• Ability to speak a foreign language – fluent
• Team work

Advertiser

Brief description of the company

Dutch personal agency providing complex services on the labour market. Company is acting from year 2000 on Holland and German market and in year 2008 opened a branch in Slovakia

Company is the holder of mediation work licence.
(AA/2009/43600/14200/OISS)

The company is a holder of a licence to offer recruitment services.

Number of employees

5-9 employees

Company address

Euro Planit s. r. o.
Šafárikovo nám. 4
811 02 Bratislava
Slovakia
http://www.europlanit.sk

Contact

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ID: 2620241   Datum zveřejnění: 5.9.2016