Italian or Spanish speaking Hotel Agent

Expedia Group

Place of work
Prague 8, Prague
Contract type
full-time
Start date
03.11.2014

Information about the position

Job description, responsibilities and duties

Expedia, Inc. is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).

Responsibilities:
• Enthusiastic customer service for global inbound/outbound phone support
• Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.
• Versatile in managing multiple software programs while conversing with all types of support staff.
• Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.
• Strong, proactive follow-up skills and be able to administer and support Travel Policies.
• Maintain strong vendor relations with a positive attitude and outgoing nature.
• Adhere to defined procedures, standards and performance expectations.
• Analyze, diagnose and deliver known solutions to complex challenges.

Employee perks, benefits

Private medical care, Pension plan contribution, extra days off, free annual Open Card, Fitness allowance, Meal allowance, Discounts on hotels up to 30% worldwide for you and your family & friends and much more…

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Tourism / hotel industry

Language skills

English - Upper intermediate (B2) or Italian - Advanced (C1) or Spanish - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Requirements:
• Fluent proficiency & comprehension in Spanish and/or Italian + English is required
• Results-oriented individual
• Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
• Strong Passion for Customer Service.
• Responds effectively under stressful situations
• Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
• Strong ability to multi-task while effectively communicating with partners/customers

Experience & Education:
• One year or more of solid customer service experience providing support and/or help.
• Travel industry background with customer service support experience (preferred)
• Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
• Familiar with accounting terms and further financial operations will be an asset
• Ownership and problem resolution a must.
• Keen eye for detail and high level of accuracy.
• Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
• The ability to communicate effectively at all levels from executive management to individual contributor.
• The ability to work unsupervised and make independent work related decisions.
• Flexibility and willingness to assist where and when needed and directed by your supervisor.
• Excellent time-management, organizational, and prioritization skills.
• Experience with Microsoft Office products and various call center support programs.
• High School Diploma, University Degree. Some college preferred.

Advertiser

Brief description of the company

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Number of employees

1000 and more employees
ID: 1863979  Datum zveřejnění: 10.9.2014