Litujeme, společnost nabízející danou pracovní pozici ukončila zveřejnění nabídky na stránce.
Děkujeme za pochopení.
Zobrazit podobné nabídky
Děkujeme za pochopení.
Zobrazit podobné nabídky
Hotel Business support - Multi language openings
Expedia Group
Místo práce
Praha
Praha
Druh pracovního poměru
plný úvazek
plný úvazek
Informace o pracovním místě
Náplň práce, pravomoci a zodpovědnosti
Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).
Responsibilities:
•Enthusiastic customer service for global inbound/outbound phone support
•Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.
•Versatile in managing multiple software programs while conversing with all types of support staff.
•Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.
•Strong, proactive follow-up skills and be able to administer and support Travel Policies.
•Maintain strong vendor relations with a positive attitude and outgoing nature.
•Adhere to defined procedures, standards and performance expectations.
•Analyze, diagnose and deliver known solutions to complex challenges.
ills.
About Expedia
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.
Responsibilities:
•Enthusiastic customer service for global inbound/outbound phone support
•Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.
•Versatile in managing multiple software programs while conversing with all types of support staff.
•Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.
•Strong, proactive follow-up skills and be able to administer and support Travel Policies.
•Maintain strong vendor relations with a positive attitude and outgoing nature.
•Adhere to defined procedures, standards and performance expectations.
•Analyze, diagnose and deliver known solutions to complex challenges.
ills.
About Expedia
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.
Zaměstnanecké výhody, benefity
Exceptional benefit package
Požadavky na zaměstnance
Pozici vyhovují uchazeči se vzděláním
středoškolské s maturitou
nástavbové/vyšší odborné vzdělání
student vysoké školy
vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální
nástavbové/vyšší odborné vzdělání
student vysoké školy
vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální
Osobnostní předpoklady a dovednosti
Requirements:
•Fluent proficiency & comprehension in English + French,Arabic, Dutch
•Results-oriented individual
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Strong Passion for Customer Service
•Responds effectively under stressful situations
•Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
•Strong ability to multi-task while effectively communicating with partners/customers
Experience & Education:
•One year or more of solid customer service experience providing support and/or help.
•Travel industry background with customer service support experience (preferred)
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way.
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
•Familiar with accounting terms and further financial operations will be an asset.
•Ownership and problem resolution a must.
•Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
•The ability to communicate effectively at all levels from executive management to individual contributor.
•The ability to work unsupervised and make independent work related decisions.
•Flexibility and willingness to assist where and when needed and directed by your supervisor.
•Experience with Microsoft Office products and various call center support programs.
•High School Diploma, University Degree. Some college preferred.
•Keen eye for detail and high level of accuracy.
•Excellent time-management, organizational, and prioritization sk
•Fluent proficiency & comprehension in English + French,Arabic, Dutch
•Results-oriented individual
•Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
•Strong Passion for Customer Service
•Responds effectively under stressful situations
•Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
•Strong ability to multi-task while effectively communicating with partners/customers
Experience & Education:
•One year or more of solid customer service experience providing support and/or help.
•Travel industry background with customer service support experience (preferred)
•Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way.
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
•Familiar with accounting terms and further financial operations will be an asset.
•Ownership and problem resolution a must.
•Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
•The ability to communicate effectively at all levels from executive management to individual contributor.
•The ability to work unsupervised and make independent work related decisions.
•Flexibility and willingness to assist where and when needed and directed by your supervisor.
•Experience with Microsoft Office products and various call center support programs.
•High School Diploma, University Degree. Some college preferred.
•Keen eye for detail and high level of accuracy.
•Excellent time-management, organizational, and prioritization sk
Inzerující společnost
Stručná charakteristika společnosti
Why Expedia Group?
We are eager and energetic. We love the journey as much as the destination, being part of the team but staying true to ourselves. Life at Expedia Group is an endless adventure, full of opportunity, new experiences, meaningful bonds, and rewarding relationships.
Get to know our Amazing Brands
Our purpose is to bring the world within reach. We are among the largest technology companies in the world, and our work is solely dedicated to one of the most socially and economically important activities on the planet – travel. Our travel brands represent the world's most comprehensive selection of travel offerings. From personal to business, last minute to expenses, we’ve got it. These options are backed by industry leading technology and a worldwide team of passionate employees whose focus is creating the best travel experience.
Our Culture
We're a team of talented and diverse people from all over the world. We love solving problems and creating ideas — we learn, grow and succeed this way.
Do you want to come on an adventure? Careers at the heart of Expedia Group
At Expedia Group, we never stand still. With famous brands from trivago to Hotels.com, and 20,000 smart, talented people, we're already known all over the world for revolutionizing travel through the power of technology
Expedia Offices Prague:
• 750+ employees
• 27+ business languages
• 45+ nationalities
• Careers at Lodging (Hotel) Partner Services, Information Technology, Human Resources, Finance and Accounting, Creative / Content, Administration, Account Management and Others
• Location: Corso Court, Křižíkova 682/34a, CZ-186 00 Prague 8
Expedia Group and all its brands are proudly equal opportunity employers. All are welcome.
For more details: check lifeatexpedia.com and expedialpscareers.com
We are eager and energetic. We love the journey as much as the destination, being part of the team but staying true to ourselves. Life at Expedia Group is an endless adventure, full of opportunity, new experiences, meaningful bonds, and rewarding relationships.
Get to know our Amazing Brands
Our purpose is to bring the world within reach. We are among the largest technology companies in the world, and our work is solely dedicated to one of the most socially and economically important activities on the planet – travel. Our travel brands represent the world's most comprehensive selection of travel offerings. From personal to business, last minute to expenses, we’ve got it. These options are backed by industry leading technology and a worldwide team of passionate employees whose focus is creating the best travel experience.
Our Culture
We're a team of talented and diverse people from all over the world. We love solving problems and creating ideas — we learn, grow and succeed this way.
Do you want to come on an adventure? Careers at the heart of Expedia Group
At Expedia Group, we never stand still. With famous brands from trivago to Hotels.com, and 20,000 smart, talented people, we're already known all over the world for revolutionizing travel through the power of technology
Expedia Offices Prague:
• 750+ employees
• 27+ business languages
• 45+ nationalities
• Careers at Lodging (Hotel) Partner Services, Information Technology, Human Resources, Finance and Accounting, Creative / Content, Administration, Account Management and Others
• Location: Corso Court, Křižíkova 682/34a, CZ-186 00 Prague 8
Expedia Group and all its brands are proudly equal opportunity employers. All are welcome.
For more details: check lifeatexpedia.com and expedialpscareers.com
Počet zaměstnanců
1000 a více zaměstnanců
ID: 2030304
Datum zveřejnění: 27.2.2015
2015-02-27
lokalita: Praha Pozice: Administrativní pracovník, referent Společnost: Expedia Group