Technical Support Representative

Expedia Group

Place of work
AMAZON COURT, Karolinská 661/4, 186 00 Praha 8, Prague
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Position Overview:

The Expedia, Inc. IT Service Desk is in search of experienced, highly skilled, Technical Support Representatives. This exciting opportunity of being part of a Global IT Service Desk for Expedia, Inc. Core job responsibilities include providing responsive technical phone support for application, hardware, OS, network, and telecom issues. Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.

Responsibilities:

• Apply entry-level technical support and functional knowledge.

Apply company policies and procedures to resolve standard and, occasionally, non-recurring issues

• Escalation and notification of maintenance and outage activity

• Systems analysis and support for Internet based solutions.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) or French - Upper intermediate (B2)

Number of years of experience

6

Personality requirements and skills

Qualification: (Knowledge, Skills, and Abilities)

• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• Ability to handle call escalations with tact and good humor to diffuse tense end user situations

• Skill in communicating information effectively

• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Strong written communication skills

• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions

• Ability to perform proactively and prevent recurrences whenever possible

• Ability to successfully communicate with inter-organizational and outside customer/vendor contacts

• Ability to work well with people from different disciplines with varying degrees of technical experience

• Candidate should be able to work non-standard business hours

Proficiencies:

Operating Systems:

Windows 7 – intermediate

Mac – user knowledge



MS Office 2010

Knowledge of Office 2013

Mobile Devices including IPhone, Android, Blackberry and Windows Mobile

VPN

Active Directory

Experience: Minimum 6 months to 1 year Service Desk experience

Advertiser

Brief description of the company

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Number of employees

1000 and more employees
ID: 2116484  Datum zveřejnění: 21.5.2015