Fraud Support (2 openings) English+other EMEA language

Position Overview

The eCommerce Risk and Fraud team is seeking a highly motivated Administrative Fraud Analyst to support the Fraud Operations department with the processing of cancellations of fraudulent transactions. Managing, prioritizing, and maintaining SLA requirements on cancelation processing, addressing customer response emails, and communicating with the appropriate internal team member are important components of the role. The Administrative Fraud Analyst will be responsible for managing numerous real-time queues and reports containing high-risk transactions from all points of sale world-wide. They will send out daily status updates to the team and assist in escalating bugs with systems used by the team. They will also, when required, assist the Fraud Analyst team with direct analysis of lower-risk transactions. The eCommerce Risk and Fraud department is staffed 24 hours a day across multiple offices worldwide. Applicants must be flexible with their schedule, having the ability to work non-traditional shifts as well as some holidays. If you have great customer service skills, an analytical mindset, excellent multi-tasking abilities and are passionate about saving the company money, then this job might be for you!

Qualifications

• Strong communication skills, self-motivation, and results-oriented approach;

• Demonstrated customer service, organizational, and analytical skills;

• Enjoys working in fast-paced and rapidly changing environment;

• Flexibility to adapt and able to manage multiple assignments while working independently;

• Attention to detail is critical;

• Abide strictly by the company data protection policies safe guarding confidential and personal information;

• Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;

• Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus;

• Requires shift-work, including weekends, non-business hours, and holidays;

• May require more than 8 hours per day/40 hours per week and may be requested to work on non-scheduled days;

• Exceptional typing/data entry proficiency;

• Successful completion of a company-prescribed background check.



Work Experience and Education Guidelines

• Bachelor's degree preferred.
• Experience: 1+ years customer service experience required; call center; airline or travel agency a plus

*LI-JV1