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Fraud Analyst (multiple openings)
Expedia Group
Place of work
AMAZON COURT, Karolinská 661/4, 186 00 Praha 8, Prague
AMAZON COURT, Karolinská 661/4, 186 00 Praha 8, Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Fraud Analyst I
Expedia is looking mainly for Russian, French, Chinese, German, 1 US strong cultural and linguistic knowledge
Essential Functions:
o Monitors numerous real-
o time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio;
o Independently determines if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled;
o Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;
o Contacts and effectively communicates with customers, banks, and suppliers via multiple channels (phone, email, fax);
o Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;
o Maintains or exceeds established standards for customer service, and resolves minor issues with little or no supervision; escalates complex issues as necessary;
o Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;
o Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;
o May conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
o May execute standard SQL database queries to retrieve data and produce standardized reports
o May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity
o May assist in identification and escalation of bugs, fraud data/weight abnormalities and technical problems
o May assist with or perform special projects in a timely manner, as requested
o Maintains or exceeds required performance standards;
Qualifications & Requirements:
o English + Russian/ French/ Chinese or Vietnamese language
o Strong communication skills, self-motivation and results-oriented approach;
o Demonstrated customer service, organizational, and analytical skills;
o Confidence in making instinctual decisions with little or no supervision;
o Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently;
o Abide strictly by the company data protection policies safe guarding confidential and personal information;
o Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;
o Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus;
o Requires shift-work, including weekends, non-business hours and holidays;
o May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days;
o May require foreign-language fluency equivalent to a native speaker for International positions;
o Successful completion of a company-prescribed background check.
Minimum Requirements
Education:
Bachelor's degree preferred.
Experience:
1+ years customer service experience preferred; call center, airline or travel agency experience a plus;
Previous risk analysis experience is preferred.
*LI-JV1
Expedia is looking mainly for Russian, French, Chinese, German, 1 US strong cultural and linguistic knowledge
Essential Functions:
o Monitors numerous real-
o time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio;
o Independently determines if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled;
o Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;
o Contacts and effectively communicates with customers, banks, and suppliers via multiple channels (phone, email, fax);
o Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;
o Maintains or exceeds established standards for customer service, and resolves minor issues with little or no supervision; escalates complex issues as necessary;
o Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;
o Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;
o May conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
o May execute standard SQL database queries to retrieve data and produce standardized reports
o May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity
o May assist in identification and escalation of bugs, fraud data/weight abnormalities and technical problems
o May assist with or perform special projects in a timely manner, as requested
o Maintains or exceeds required performance standards;
Qualifications & Requirements:
o English + Russian/ French/ Chinese or Vietnamese language
o Strong communication skills, self-motivation and results-oriented approach;
o Demonstrated customer service, organizational, and analytical skills;
o Confidence in making instinctual decisions with little or no supervision;
o Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently;
o Abide strictly by the company data protection policies safe guarding confidential and personal information;
o Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;
o Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus;
o Requires shift-work, including weekends, non-business hours and holidays;
o May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days;
o May require foreign-language fluency equivalent to a native speaker for International positions;
o Successful completion of a company-prescribed background check.
Minimum Requirements
Education:
Bachelor's degree preferred.
Experience:
1+ years customer service experience preferred; call center, airline or travel agency experience a plus;
Previous risk analysis experience is preferred.
*LI-JV1
Employee perks, benefits
Fraud Analyst I
Expedia is looking mainly for Russian, French, Chinese, German, 1 US strong cultural and linguistic knowledge
Essential Functions:
o Monitors numerous real-
o time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio;
o Independently determines if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled;
o Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;
o Contacts and effectively communicates with customers, banks, and suppliers via multiple channels (phone, email, fax);
o Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;
o Maintains or exceeds established standards for customer service, and resolves minor issues with little or no supervision; escalates complex issues as necessary;
o Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;
o Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;
o May conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
o May execute standard SQL database queries to retrieve data and produce standardized reports
o May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity
o May assist in identification and escalation of bugs, fraud data/weight abnormalities and technical problems
o May assist with or perform special projects in a timely manner, as requested
o Maintains or exceeds required performance standards;
Qualifications & Requirements:
o English + Russian/ French/ Chinese or Vietnamese language
o Strong communication skills, self-motivation and results-oriented approach;
o Demonstrated customer service, organizational, and analytical skills;
o Confidence in making instinctual decisions with little or no supervision;
o Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently;
o Abide strictly by the company data protection policies safe guarding confidential and personal information;
o Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;
o Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus;
o Requires shift-work, including weekends, non-business hours and holidays;
o May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days;
o May require foreign-language fluency equivalent to a native speaker for International positions;
o Successful completion of a company-prescribed background check.
Minimum Requirements
Education:
Bachelor's degree preferred.
Experience:
1+ years customer service experience preferred; call center, airline or travel agency experience a plus;
Previous risk analysis experience is preferred.
*LI-JV1
Expedia is looking mainly for Russian, French, Chinese, German, 1 US strong cultural and linguistic knowledge
Essential Functions:
o Monitors numerous real-
o time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio;
o Independently determines if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled;
o Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;
o Contacts and effectively communicates with customers, banks, and suppliers via multiple channels (phone, email, fax);
o Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;
o Maintains or exceeds established standards for customer service, and resolves minor issues with little or no supervision; escalates complex issues as necessary;
o Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;
o Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;
o May conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
o May execute standard SQL database queries to retrieve data and produce standardized reports
o May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity
o May assist in identification and escalation of bugs, fraud data/weight abnormalities and technical problems
o May assist with or perform special projects in a timely manner, as requested
o Maintains or exceeds required performance standards;
Qualifications & Requirements:
o English + Russian/ French/ Chinese or Vietnamese language
o Strong communication skills, self-motivation and results-oriented approach;
o Demonstrated customer service, organizational, and analytical skills;
o Confidence in making instinctual decisions with little or no supervision;
o Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently;
o Abide strictly by the company data protection policies safe guarding confidential and personal information;
o Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;
o Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus;
o Requires shift-work, including weekends, non-business hours and holidays;
o May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days;
o May require foreign-language fluency equivalent to a native speaker for International positions;
o Successful completion of a company-prescribed background check.
Minimum Requirements
Education:
Bachelor's degree preferred.
Experience:
1+ years customer service experience preferred; call center, airline or travel agency experience a plus;
Previous risk analysis experience is preferred.
*LI-JV1
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
Language skills
English - Proficiency (C2) or German - Advanced (C1) or Chinese - Advanced (C1) or French - Advanced (C1) or Russian - Advanced (C1) or Vietnamese - Advanced (C1)
Advertiser
Brief description of the company
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Number of employees
1000 and more employees
ID: 2333887
Datum zveřejnění: 19.11.2015
2015-11-19
lokalita: Prague Pozice: Internal Auditor Společnost: Expedia Group