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Workstation Support Specialist - Global Helpdesk (2nd lvl)
Experis
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
PURPOSE OF POSITION:
The Workstation Support Specialist provides high quality end user support both for consultants and other colleagues. This role collaborates with all IT support groups.
JOB SCOPE:
Individual is responsible to troubleshoot and potentially resolve all kind of IT and related issues. As such, the Workstation Support Specialist interfaces extensively with end users, often in very time-sensitive situations. He/she also interacts with other functions, e.g. with Logistics Coordinators when new/replacement hardware is required. The individual needs to be willing to work weekends/public holidays. Responsibilities will include but are not limited to:
Troubleshooting all application, remote connectivity, and directory services issues related to workstation support
Demonstrating a high degree of patience and a strong understanding of the business needs of the Firm’s end users
Managing user problems against tight timelines
Interfacing with other IT support groups as required
Continually contributing to knowledge base as issues/solutions arise
Collaborating in the hand-over of requests with colleagues in other regions
The Workstation Support Specialist provides high quality end user support both for consultants and other colleagues. This role collaborates with all IT support groups.
JOB SCOPE:
Individual is responsible to troubleshoot and potentially resolve all kind of IT and related issues. As such, the Workstation Support Specialist interfaces extensively with end users, often in very time-sensitive situations. He/she also interacts with other functions, e.g. with Logistics Coordinators when new/replacement hardware is required. The individual needs to be willing to work weekends/public holidays. Responsibilities will include but are not limited to:
Troubleshooting all application, remote connectivity, and directory services issues related to workstation support
Demonstrating a high degree of patience and a strong understanding of the business needs of the Firm’s end users
Managing user problems against tight timelines
Interfacing with other IT support groups as required
Continually contributing to knowledge base as issues/solutions arise
Collaborating in the hand-over of requests with colleagues in other regions
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
KNOWLEDGE AND SKILLS:
Strong problem-solving skills (i.e., ability to apply a highly logical and well-organized approach to issues)
Sound knowledge and experience in the following areas
– Windows Operating System (including policies, profiles, EFS, etc.)
– Microsoft Office (Word, PPT,)
– Current connectivity technologies and VPN concepts
– Lotus Notes client (desirable)
– Blackberry client (desirable)
Exceptional service attitude and high level of professionalism
Strong customer orientation and willingness to help
Ability to work well under pressure
Excellent written and verbal communication skills (e.g., active listening, ability to cogently summarize an issue, both in writing and verbally, etc.)
English mandatory, additional language skills desirable
Team player with a positive attitude particularly in high-pressure situations
Strong problem-solving skills (i.e., ability to apply a highly logical and well-organized approach to issues)
Sound knowledge and experience in the following areas
– Windows Operating System (including policies, profiles, EFS, etc.)
– Microsoft Office (Word, PPT,)
– Current connectivity technologies and VPN concepts
– Lotus Notes client (desirable)
– Blackberry client (desirable)
Exceptional service attitude and high level of professionalism
Strong customer orientation and willingness to help
Ability to work well under pressure
Excellent written and verbal communication skills (e.g., active listening, ability to cogently summarize an issue, both in writing and verbally, etc.)
English mandatory, additional language skills desirable
Team player with a positive attitude particularly in high-pressure situations
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 1344493
Datum zveřejnění: 30.10.2014
2014-10-30
lokalita: Prague Pozice: Helpdesk Operator, IT System Administrator, IT/Technical Support Specialist Společnost: Experis