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IT Technical Support - 2nd level position (German, French, Dutch, Spanish, Swedish)
Experis
Place of work
Business Complex Titanium Tř. Nové sady, 602 00 Brno, Brno - City
Business Complex Titanium Tř. Nové sady, 602 00 Brno, Brno - City
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
In this role you will act as 2nd level support for customer desktops, performing troubleshooting on operation system and application errors that could not be resolved by the 1st level support team. Based on the received tickets you will contact back the customers in order to solve their technical issues.
This position gives you opportunity to manage your own time and practice your problem solving and analytical skills on daily basis. Technical affinity and fluency in French or German or Spanish or Dutch in this job.
Your main responsibilities will include:
• Contact end users in order to follow up on the logged tickets
• Analyze the problem and find path to its resolution
• Remotely perform software break/fix activities
• Update and close tickets on regular basis
• Provide trainings to the end users as well as 1st level support agents
This position gives you opportunity to manage your own time and practice your problem solving and analytical skills on daily basis. Technical affinity and fluency in French or German or Spanish or Dutch in this job.
Your main responsibilities will include:
• Contact end users in order to follow up on the logged tickets
• Analyze the problem and find path to its resolution
• Remotely perform software break/fix activities
• Update and close tickets on regular basis
• Provide trainings to the end users as well as 1st level support agents
Employee perks, benefits
We offer:
• Competitive salary and compensation package
• Stable job in strong and creditable company
• Clear career path and access to high standard educational program
• Friendly, modern and international working environment
• Additional 1 week of holidays
• Temporary accommodation and relocation package
• Competitive salary and compensation package
• Stable job in strong and creditable company
• Clear career path and access to high standard educational program
• Friendly, modern and international working environment
• Additional 1 week of holidays
• Temporary accommodation and relocation package
Information about the selection process
IT company
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
IT
IT
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
French - Upper intermediate (B2) or German - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Dutch - Upper intermediate (B2) or Swedish - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Your profile:
• Fluency in one of these languages: French, German, Spanish, Dutch, Swedish)
• Very good knowledge of English
• Previous experience in a technical support role
• Customer orientation and strong communication skills (both verbal and written)
• Strong organization, analytical and self-management ability
• IT skills: background in OS Windows, Networks
• Appreciation of IT environment
• Fluency in one of these languages: French, German, Spanish, Dutch, Swedish)
• Very good knowledge of English
• Previous experience in a technical support role
• Customer orientation and strong communication skills (both verbal and written)
• Strong organization, analytical and self-management ability
• IT skills: background in OS Windows, Networks
• Appreciation of IT environment
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 1773330
Datum zveřejnění: 18.5.2015
2015-05-18
lokalita: Brno - City Pozice: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Společnost: Experis