Opportunity for French and German speakers. Boost your career in a well known international IT company

Purpose of Position:

The Service Desk Analyst is responsible for providing accurate and thorough interpretation of client's policies, procedures, and expectations to external and internal customers. Providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.

Job Requirements/Qualifications:

• Fluent knowledge of French or German
• Very good knowledge of English
• Communication skills sufficient to communicate verbally via phone and email.
• Computer literacy with the ability to learn customer service software applications.
• Active listening skills.
• Previous relevant working experience would be advantage
• Solving problems in a way that makes customers feel valued and that their contacts are important

We offer:

• Stable job in strong and creditable company
• 5 weeks paid holiday
• High standard educational program
• Friendly, professional and modern working environment
• Young and international team
• Place of work: Prague or Brno

Information technology, computer programming, web portals

IT company