Do you speak French, German or Dutch? We want you onboard

Are you looking for a new working experience in the multicultural environment? Would you like to use your language skills on a daily basis? We are looking for candidates who are not afraid to communicate in foreign languages (German, French, Dutch) and have strong customer focus.

Purpose of Position:

The Customer Services representative is responsible for providing accurate and thorough interpretation of client’s policies, procedures, and expectations to external and internal customers. Providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.

Essential Functions

• Receives and responds to inquiries from external and internal customers via both email and phone.
• Explains and interprets all external client’s policies and procedures including Terms of Use.
• Creatively resolves issues and ensures problems are accurately and completely resolved by using available resources, including internal tools and all available resources.
• Organizing and co-coordinating the day-to-day business activities under the supervision of the Team Leader/Manager.

What do we expect:

• Very good knowledge of one of following languages (German, French, Dutch)
• Communicative knowledge of English
• Previous relevant working experience would be advantage
• Communication skills sufficient to communicate verbally via phone and email.
• Computer literacy with the ability to learn customer service software applications.
• Active listening skills.
• Solving problems in a way that makes customers feel valued and that their contacts are important.

And what can we offer?

New friendly environment
International team that will give you more than colleagues but friends as well
Opportunity to work and amplify you language knowledge
Motivating salary
Frequent trainings related to the position