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Service Escalation Project Specialist (Remote interview impossible)
Experis
Place of work
Brno - City
Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Primary contact point for Business team due to any customer service escalation or complain were standard process failed or cannot be used.
Leading service recovery plans for critical customers. Coordination of all parties which are involved with the resolution process
Assisting in problem isolation and analysis. Cooperate with senior technicians and account owners
Monitoring of trends and commonly reported problems or issues. Escalation of all issues requiring management awareness and/or assistance
Develop strong internal relationships critical to the timely and accurate problem isolation and resolution, built upon professional trust and integrity
Document and track exceptional events that may need investigation that fall outside of normal operating procedures
Project support for senior project/program managers
Leading service recovery plans for critical customers. Coordination of all parties which are involved with the resolution process
Assisting in problem isolation and analysis. Cooperate with senior technicians and account owners
Monitoring of trends and commonly reported problems or issues. Escalation of all issues requiring management awareness and/or assistance
Develop strong internal relationships critical to the timely and accurate problem isolation and resolution, built upon professional trust and integrity
Document and track exceptional events that may need investigation that fall outside of normal operating procedures
Project support for senior project/program managers
Employee perks, benefits
• Full time contract
• Competitive salary
• Continuous training and development
• Language courses
• 5 weeks of vacation
• Pension and Life Insurance
• Health benefits
• Contribution to lunches (canteen in the building)
• Competitive salary
• Continuous training and development
• Language courses
• 5 weeks of vacation
• Pension and Life Insurance
• Health benefits
• Contribution to lunches (canteen in the building)
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Our client is one of the leading technology companies in Brno. More information will be provided during the interview.
Remote interview impossible.
Our client is one of the leading technology companies in Brno. More information will be provided during the interview.
Remote interview impossible.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Have strong leadership skills
- Proven ability to lead complex projects in a high stress environment while maintaining a professional composure
- Ability to logically analyze complex problems and situations
- Minimum 3 years experience in a customer service environment or project support experience
- Education: University bachelor degree
- Advance skills in full MS Office
- Excellent oral and written English skills
- Proven ability to lead complex projects in a stress environment while maintaining a professional composure
- Proven ability to lead complex projects in a high stress environment while maintaining a professional composure
- Ability to logically analyze complex problems and situations
- Minimum 3 years experience in a customer service environment or project support experience
- Education: University bachelor degree
- Advance skills in full MS Office
- Excellent oral and written English skills
- Proven ability to lead complex projects in a stress environment while maintaining a professional composure
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 2837419
Datum zveřejnění: 2.12.2016
2016-12-02
lokalita: Brno - City Pozice: Administrative Worker, Official, Customer Support Specialist, Project Manager, Specialist Advisor Společnost: Experis