Supervisor Customer Support (Remote interview impossible)

Experis

Place of work
Brno - City
Contract type
full-time

Information about the position

Job description, responsibilities and duties

• Provide support to CSR’s and Lead CSRs in relation to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Lead and participate on projects.
• Identify areas for improvement with individuals, systems or processes, work to improve these areas and/or highlight issues to management.
• Evaluate issues escalated from CSR’s and Lead CSRs, determine Customer needs and handle or escalate accordingly.
• Stay informed of all policies, procedures, and service offerings that affect both our internal and external customers.
• Promote a positive image of product, technical skills and company commitment to provide quality service.
• Maintain daily operation (work distribution, shift planning, etc.) to ensure targets and SLAs are met
• Take an active part in interviewing and hiring of new CSRs.
• Cooperate closely with other Lead CSRs to ensure integrity and unified processes within the team.
• Performance management, personal development, coaching & mentoring of team members.
• Represent the department on process and strategy planning calls and meetings and customer or partner visits.
• Perform additional duties and responsibilities as assigned by Manager.

Employee perks, benefits

• Competitive financial recognition
• Dynamic and multicultural working environment
• Possibility to grow and develop
• Free language courses
• Contribution to meals in our canteen
• Sport activities
• 5 weeks of holidays
• Life Insurance & contribution to a pension scheme
• Fitness and Wellness program
• Teambuilding and social activities
• Free bank account
• Special mobile tarif

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Our client is one of the leading technology companies in Brno. More information will be provided during the interview.

Remote interview impossible.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

Requirements are:
• Excellent English Language Skill: speaking, listening, and writing (Another language is an advantage: German/ French/ Spanish/ Italian/ Dutch/ Polish/ Russian)
• Good leadership qualities (ability to coach, encourage, and motivate others)
• Aptitude for IT and computer systems (MS office exp in particular)
• High Level of organizational skills
• Ability to work in a team (team player) and lead a team
• Detail oriented personality
• Patient and understanding nature
• Able to work under pressure
• Permision to work in Czech Republic

Your advantage can be:
• Experience off a call/support centre environment
• Previous supervisory experience
• Understanding of excellent customer service
• Two years full time work experience in customer service

Advertiser

Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees
ID: 2837440  Datum zveřejnění: 2.12.2016