IT Engineer - 1st level helpdesk support

My client is a one of the most successful multinational organizations worldwide having a great multicultural work environment supporting diversity and inclusion very intensively. If you thrive in a challenging environment and have customer-centric mentality, read further.

At the role of an IT Engineer L1, you will primarily focus on the following:
• Support all IT Hardware, Software, and Local infrastructure within a very fast-paced and demanding environment
• Contribute to the evaluation of the IT function and its resources
• Be the main point of contact for individuals reporting or highlighting issues with systems or equipment
• Ensure that issues are addressed and SLAs are met
• Troubleshoots and resolves systems errors and failures to root cause
• Ensures security procedures are followed and enforced
• Trouble shoots network issues to root cause.

Your profile:
• Fluent English + German, or Fluent English + French
(this includes the ability to explain technical terminology to non-technical end users)
• Must be highly self-motivated and directed
• Must possess a keen attention to detail
• Must have knowledge in Microsoft Windows 7 and additionally one or more of the following: Mac OS X, Linux, MySQL.
• Specific knowledge in Microsoft Office Products and client applications required
• Hardware and software troubleshooting experience required
• IT education or 2-3 years of experience on relevant position preferably in operational environment
• A good understanding of computer and networking concepts including data cabling. Cisco qualification desirable. Knowledge of TCP/IP, DHCP, DNS protocols
• Strong sense of customer service
• Methodical problem solving and excellent analytical skills.
• Willingness to train and learn new skills.
• Demonstrates strong initiative (is proactive) and motivation with the ability to learn quickly.
• To have flexibility in working hours and shift patterns to provide cover for operational requirements.
• Ability to effectively solve hardware and network issues in an operational environment

Your qualifications:
• Background with Exchange and Active Directory
• Former IT experience or training
• Flexibility, thinking on your feet, and strong problem solving skills.
• Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in a dynamic environment.

Applicants need to be flexible with regards to their working hours as this position involves supporting production hours as required, which includes overtime (sometimes at short notice). It is on a rotating shift based schedule which could be covering weekends and / or weekdays.

The client offers a fun company culture and multiple fringe benefits.

Information technology, computer programming, web portals

A multinational organization with great company culture supporting diversity and inclusion.