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Do you want to work as junior IT support and speak German? Read on!
Experis
Place of work
Brno - City, Brno - Country District
Brno - City, Brno - Country District
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Your responsibilities
• First point of contact for incidents and service requests logged by the end users
• Receiving, logging and managing tickets received via Phone/Email/Chat/web-forms
• 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and Mobile), Network,
applications and computer peripherals
• Prioritize requests and incidents based on impact and urgency by selecting severity level
• Escalate and coordinate unresolved tickets with the relevant technical teams located globally
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely
manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Creating and updating support documentation and Knowledge base articles to assist other support staff and end users
• First point of contact for incidents and service requests logged by the end users
• Receiving, logging and managing tickets received via Phone/Email/Chat/web-forms
• 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and Mobile), Network,
applications and computer peripherals
• Prioritize requests and incidents based on impact and urgency by selecting severity level
• Escalate and coordinate unresolved tickets with the relevant technical teams located globally
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely
manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Creating and updating support documentation and Knowledge base articles to assist other support staff and end users
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Our client provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries
build tomorrow’s enterprise. The company has been present in Europe since 2004. Currently our client employs over 2 500 employees
in Europe delivering services for Fortune 100 clients across various services.
Our client provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries
build tomorrow’s enterprise. The company has been present in Europe since 2004. Currently our client employs over 2 500 employees
in Europe delivering services for Fortune 100 clients across various services.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1) and German - Advanced (C1)
Personality requirements and skills
Our requirements:
• Excellent written and verbal communication skills in German and English
• Excellent organizational skills
• Strong active listening skills.
• Prior IT support experience would be an advantage
Benefits
• Permanent contract
• Performance bonus
• Meal vouchers
• Language courses
• Competitive salary
• 5th week of leave
• Bike friendly environment
• Option to work from home
• Modern offices in the center of Brno
• Initial Accommodation - 2 weeks accommodation provided by the company on joining
• Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills,
Innovative Thinking, Leadership Training, MS Office etc.
• Excellent written and verbal communication skills in German and English
• Excellent organizational skills
• Strong active listening skills.
• Prior IT support experience would be an advantage
Benefits
• Permanent contract
• Performance bonus
• Meal vouchers
• Language courses
• Competitive salary
• 5th week of leave
• Bike friendly environment
• Option to work from home
• Modern offices in the center of Brno
• Initial Accommodation - 2 weeks accommodation provided by the company on joining
• Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills,
Innovative Thinking, Leadership Training, MS Office etc.
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3076393
Datum zveřejnění: 24.5.2017
2017-05-24
lokalita: Brno - City, Brno - Country District Pozice: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist, Service Technician Společnost: Experis