Service Desk Administrator with German or French

Experis

Place of work
Prague
Contract type
full-time
Start date
03.07.2017
Salary offered (gross)
up to 45 000 CZK

Information about the position

Job description, responsibilities and duties

Our client is achieving a great things in digital area and using power of technology to help organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorow and cybersecurity.

We are looking for a Service Desk Analyst with no technical background (some of technical skills are advantage).

Help us to achieve this goal and participate on successfuly growing project!

As Service Desk Analyst you will be responsible for:

- Receives Service requests via Telephone, E-Mail, Fax, Internet or through Monitoring
- External / internal communicationsMonitor progress against customer SLAs using GSOA systems
- Highlight errors/discrepancies in the customer data (CRM + Documentation)
Participate in the delivery of other managed services

Employee perks, benefits

We can offer:

- Great salary conditions + 10% yearly bonuses
- Opportunities for personal and professional development
- Meal vouchers, 5 weeks of holiday, mobile phone, notebook
- 3 sickdays, contribution for public transport ticket + pension insurance
- Language courses, providing certificates and much more…

Information about the selection process

Send me your CV in English, please, and I’ll connect to you to discuss the details.
Looking foward to hearing from you soon!

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Our company is achieving a great things in digital area and using power of technology to help organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorow and cybersecurity. Our services are focused on network integration, security and data centres.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Advanced (C1) or
French - Advanced (C1)

Personality requirements and skills

Your experience and knowledge:

- 1,5+ years of professional experience in customer service field
- Working experience in an European Call Center /Shared-Service Center is appreciated
- Basic knowledge in business administration and/or network-skills
- Willingness to work in a 24-7 shift environment- with special package of benefits:)
- Basic technical and analytical thinking
- Advanced in German or French language

Advertiser

Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

ManpowerGroup, Experis
Na Florenci 2116/15
110 00 Praha 1
http://experis.cz/
ID: 3103638   Datum zveřejnění: 15.6.2017