Service Desk Associate with German or Dutch - NON Technical - Prague

Experis

Place of work
Prague 4, The Capital Prague
Contract type
full-time
Salary offered (gross)
up to 45 000 CZK

Information about the position

Job description, responsibilities and duties

Do you have strong communication and organizational skills, creativity and problem solving skills? If so, our client need a talented professional like you! This company is a Global Top Employer in IT and Communications and currently looking for a new colleague for role of Service Desk Associate with German or Dutch language.

This is not a technical position but if you have some technical experience from the past, it's an advantage.

As Service Desk Associate you will be responsible for:

- Receives service requests via telephone, e-mail, fax, internet or through monitoring
- External / internal communications with other teams
- Monitor progress against customer SLAs
- Highlight errors/discrepancies in the customer data
- Participate in the delivery of other managed services

Employee perks, benefits

We can offer:

- Great salary conditions + 10% yearly bonuses
- Opportunities for personal and professional development
- Meal vouchers, 5 weeks of holiday, mobile phone, notebook
- 3 sickdays, contribution for public transport ticket + pension insurance
- Language courses, providing certificates and much more...

Information about the selection process

Send me your CV in English, please, and I'll connect to you to discuss the details.

Looking forward to hearing from you soon!

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Using the power of technology to help organisations achieve great things. Accelerating clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity.
Požadavky na zaměstnance

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

Dutch - Upper intermediate (B2) or
German - Upper intermediate (B2)

Personality requirements and skills

Your experience and knowledge:

- 1,5+ years of professional experience in customer service field
- Working experience in an European Call Center /Shared-Service Center is appreciated
- Basic knowledge in business administration and/or network-skills
- Basic technical and analytical thinking
- Advanced in German or Dutch + English language

Advertiser

Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

ManpowerGroup, Experis
Na Florenci 2116/15
110 00 Praha 1
http://experis.cz/
ID: 3132135   Datum zveřejnění: 14.7.2017