Technical Customer Service & After Sales Back Office Manager

FONA Dental s. r. o.

Place of work
Ševčenkova 34, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Committed to excellence, we are currently looking for a high-quality individual to join our team as Technical Customer Service & After Sales Back Office Manager.

Location: FONA Headquarters in Bratislava, Slovakia

The purpose of the role:
1. Management of Technical Customer Service team and After Sales Back office to provide excellent customer service
2. The position is a key stakeholder in the process of factories coordination worldwide, technical trainings management and spare parts management.
3. The focus of the role is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention.

Responsibilities:

- To develop and implement a mid-term sustainable strategy of FONA Technical Customer Service and After Sales Back office with the goal to improve customer service experience, create engaged customers and facilitate organic growth
- To lead FONA Technical Customer Service team and After Sales Back office, functionally to lead the after sales team worldwide
- To develop service procedures, policies and standards, maintain and update technical production manuals
- To coordinate factories, keep accurate records and document customer service actions and discussions
- Management of technical trainings: 1. to make sure that the FONA internal team is fully trained and 2. the technical team of our business partners (dealers) is trained so they can provide further support to our end customers
- To control resources and utilize assets to achieve qualitative and quantitative targets
- To develop and implement changes of internal systems and application used in the area of responsibility
- To constantly improve the level of the department in the growing and dynamic enviroment

Employee perks, benefits

- Fast growing organization and exciting new brand in the dental industry
- The opportunity to work in a global environment with different cultures
- Professional development
- Highly motivated team members with professional approach

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

engineeting, technical

Language skills

English - Upper intermediate (B2)

Driving licence

B

Personality requirements and skills

- Education in engineering or any relevant technical field ( mechatronics, medical equipment is advantage)
- 5+ years proven working experience in a technical customer service manager/ after sales role in an international company
- 3 + years of leadership experience
- awareness, ideally gathered work experience abroad or within an international corporate environment
- Organization skills and work efficiency, ability to work under pressure with tight working schedule
- Able to encourage people and changes
- Hands-on approach and comfortable with working in a small but growing team
- Analytical skills
- Team player
- Available to travel across the globe
- Business fluency in English /written and orally/ is a must, any other language skills beneficial
- MS Office

Advertiser

Brief description of the company

FONA Dental is an established global dental equipment company. Through decades of experience and deep understanding of the dental profession, we deliver complete, reliable and accessible solutions. Regardless of country or specialisation, every dentist can find a fitting solution in FONA today.
As our knowledge and expertise grow, so does our range. Our international team is constantly on the move, meeting partners and dentists, so we can understand their needs and develop products that support and enhance their daily work.

For more information about our company, please visit our web page www.fonadental.com

Number of employees

25-49 employees

Company address

FONA Dental s. r. o.
Štefánikova 7
811 06 Bratislava
Slovakia
http://fonadental.com

Contact

Contact person: HR Recruiter
E-mail: send CV
ID: 3145293   Datum zveřejnění: 28.7.2017