Product Specialist / Support Engineer – 2 lvl (IdA), Prague

Czech branch of Gemalto is looking for appropriate candidates for the position of

Product Specialist / Support Engineer – 2 lvl (IdA)

IdA team (Identity and Access team) is responsible for implementation and deployment of middleware and server products (authentication.server) and integration with Gemalto security tokens (smart cards, secure devices) and services of our customers.

Main mission:
* Level 2 support team is part of Delivery and Support service of Security/OA Product Line: Cards, Readers, Middleware and Strong Authentication Solutions.
* Level 2 Support Team support Gemalto Technical consultants in pre-sales mode and customers under Support and Maintenance contract.

Responsibilities:
* Support Engineer handles problems which are new, and / or highly complex
* Isolates & reproduces problem to product or component
* He finds solution or workaround
* He escalates the problems to GEMALTO or third party R&D, in case of very complex or bugs
* He owns and drives the technical interface with customer from identification of his requirements, management of his support requests with L2 - L3 team and Product Management
* He maintains and improves the level of services requested by contract
* He informs and updates customer under contract about product line portfolio and product upgrades
* He gives customer feedback to marketing in order to improve our product portfolio

Requirements:
* Bachelor's degree in Information Technology or Computer Science or Electronics
* Fluent English (daily communication with clients and internal)
* At least 3 years of work experience on a similar position
* Very good knowledge and experience with administration of Windows platforms (Unix/Linux is nice to have)
* Knowledge of infrastructure management (Microsoft domain, server configuration, certificate authorities)
* Knowledge of software infrastructure for a client-server architecture
* Experience with security software applications
* Knowledge of Networking
* Experience with SQL (Oracle) databases
* Good analytical mind, ability to synthesize
* Ability to easily acquire knowledge in new domains and technologies
* Team working and very good communication skills
* Customer, service and business orientation
* Rigorous, strong drive to solve problem, creative problem solving skills
* Autonomous, organized
* Ability to work under pressure, resistant against redundant tasks
* Mobile for occasional travel

Advantage:
* Technical background in banking, security and interfaces (SW/HW)
* Experience with smart card or smart card application

We offer:
* Opportunity to work in a large international company
* Possibility to work in friendly environment and to grow professionally within worldwide Gemalto
* Working with latest and continually evolving technologies
* Opportunity to travel in Europe and worldwide, work on international projects
* Good opportunities for training and professional growth
* Good financial evaluation (negotiable, depending on experience)
* Attractive benefit program (5 weeks of vacation, lunch vouchers, quarterly Prague city transport ticket, life and injury insurance, pension plan allowance, personal laptop, language courses at work, Christmas gift (2.000 CZK), 50% discount in local sport centre etc.)






If you are interested in this opportunity and meet most of requirements please send your cover letter and your CV in English.

By submitting your resume, you consent to the processing and storage of your personal data by Gemalto Ltd. for the purpose of recruitment for your person within the meaning of the Act No.101/2000 Coll. on personal data protection, and until his dismissal in writing.

Due to the volume of applications we receive for each job it is only possible to contact you if you have been shortlisted for interview. Thank you for your understanding.

Attractive benefit program (5 weeks of vacation, lunch vouchers, quarterly Prague city transport ticket, life and injury insurance, pension plan allowance, personal laptop, language courses at work, Christmas gift (2.000 CZK), 50% discount in local sport centre etc.)