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IT Service Desk with languages (German, French, Spanish, Italian or Finnish)
Goldman Recruitment
Place of work
Brno - City
Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
• first point of contact for all IT related matters and accountable for the delivery of results,
• receiving and managing tickets received via Phone, Email, and other web-forms,
• provide timely and accurate support for end user devices and follow up the status of current queries and problems,
• priority management based on impact and urgency,
• escalate and coordinate unresolved tickets with teams located globally,
• maintaining good relations and high level customer service in compliance with company’s principles,
• keep the documentation an database updated.
• receiving and managing tickets received via Phone, Email, and other web-forms,
• provide timely and accurate support for end user devices and follow up the status of current queries and problems,
• priority management based on impact and urgency,
• escalate and coordinate unresolved tickets with teams located globally,
• maintaining good relations and high level customer service in compliance with company’s principles,
• keep the documentation an database updated.
Employee perks, benefits
• attractive relocation package,
• interesting career path within international environment,
• attractive salary and benefit package,
• technical trainings and certifications,
• ITIL foundation certification for eligible employees.
• interesting career path within international environment,
• attractive salary and benefit package,
• technical trainings and certifications,
• ITIL foundation certification for eligible employees.
Company on whose behalf the position is being filled
Accounting and auditing activities
For our Client, international company we are looking for experienced Candidates, as well as Graduates in IT, Computer Science, etc. with European languages.
For our Client, international company we are looking for experienced Candidates, as well as Graduates in IT, Computer Science, etc. with European languages.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Personality requirements and skills
• Prior experience in IT (ServiceDesk / HelpDesk) will be considered a substantial advantage,
• Proficient in English, as well as fluency in other European language – German, French, Italian, Spanish, Finish,
• Customer driven communication skills in speaking and writing,
• ITIL knowledge would be an asset,
• Tech savvy specialist with knowledge of IT infrastructure would be an adventage,
• Excellent analytical and organizational skills.
• Proficient in English, as well as fluency in other European language – German, French, Italian, Spanish, Finish,
• Customer driven communication skills in speaking and writing,
• ITIL knowledge would be an asset,
• Tech savvy specialist with knowledge of IT infrastructure would be an adventage,
• Excellent analytical and organizational skills.
Advertiser
Brief description of the company
Goldman Recruitment is a human-resource consultancy company specializing in the search and selection of candidates for specialist and managerial positions in the area of finance and accounting. This specific activity profile translates into a professional approach to the realization of the projects entrusted to us, as well as into speed and effectiveness in action.
Number of employees
20-24 employees
ID: 2254162
Datum zveřejnění: 23.10.2015
2015-10-23
lokalita: Brno - City Pozice: IT/Technical Support Specialist Společnost: Goldman Recruitment