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Internship – Customer Service Czech/ Slovakian (m/f)
Goodgame Studios
Place of work
Hamburg, Germany
Hamburg, Germany
Contract type
part-time, agreement-based (Temporary jobs), internship, work experience
part-time, agreement-based (Temporary jobs), internship, work experience
Information about the position
Job description, responsibilities and duties
We are currently offering an Internship – Customer Service Czech/ Slovakian (m/f)
As an intern (m/f) in our customer service department you will support our Customer Service Representatives in processing questions and problems from our users, with the help of a mentor. You are the voice of the company and also the first point of contact for our player community. This internship is suitable for recent school leavers, as a co-op program or for starting your career. We look forward to hearing from you! We look forward to hearing from you!
Your Job:
Be on hand to help and advise our players through different communication channels (email and chats)
Get to know our games inside out so you can answer any questions from our player community
Respond to player questions by quickly and unbureaucratically finding solutions to technical problems and bugs
Work in close cooperation with other deparments: Give feedback to our game designers and report bugs to colleagues in the live bug analysis department
Your goal: Encourage player loyalty by providing our players with outstanding service
As an intern (m/f) in our customer service department you will support our Customer Service Representatives in processing questions and problems from our users, with the help of a mentor. You are the voice of the company and also the first point of contact for our player community. This internship is suitable for recent school leavers, as a co-op program or for starting your career. We look forward to hearing from you! We look forward to hearing from you!
Your Job:
Be on hand to help and advise our players through different communication channels (email and chats)
Get to know our games inside out so you can answer any questions from our player community
Respond to player questions by quickly and unbureaucratically finding solutions to technical problems and bugs
Work in close cooperation with other deparments: Give feedback to our game designers and report bugs to colleagues in the live bug analysis department
Your goal: Encourage player loyalty by providing our players with outstanding service
Employee perks, benefits
We Offer:
An exciting job where you can assume responsibility and develop professionally
A dynamic team with friendly, highly-qualified colleagues from all over the world
Strong, sustainable growth and fresh challenges every day
Flat hierarchies and short decision paths
A culture of mutual respect and an outstanding working environment
Further training with workshops, language courses and technical reference works, a healthy work-life balance, regular team events, sporting and leisure activities and much more!
Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life – and safety. We will make relocating simple, help you find a flat and make it easy for you to get to know your new home town.
An exciting job where you can assume responsibility and develop professionally
A dynamic team with friendly, highly-qualified colleagues from all over the world
Strong, sustainable growth and fresh challenges every day
Flat hierarchies and short decision paths
A culture of mutual respect and an outstanding working environment
Further training with workshops, language courses and technical reference works, a healthy work-life balance, regular team events, sporting and leisure activities and much more!
Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life – and safety. We will make relocating simple, help you find a flat and make it easy for you to get to know your new home town.
Information about the selection process
Your contact person for this job offer is Melanie Lietzke.
We look forward to receiving your application (cover letter, your CV and references) as well as your earliest possible starting date, preferably through our online application form.
If you have questions regarding your application, please send an email to the following address: [email protected]
We look forward to receiving your application (cover letter, your CV and references) as well as your earliest possible starting date, preferably through our online application form.
If you have questions regarding your application, please send an email to the following address: [email protected]
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Personality requirements and skills
Your Profile:
Native-speaker level knowledge of Czech/Slovakian and good written and spoken English; knowledge of German and other languages is an advantage
You are open, friendly and a genuine team player
Ability to retain an overview of the situation even when there are lots of customer inquiries to deal with
Ideally some experience in customer contact (preferably online, or in catering, retail, hotel industry, etc.)
A valid work and residence permit is required prior to commencement of employment
Native-speaker level knowledge of Czech/Slovakian and good written and spoken English; knowledge of German and other languages is an advantage
You are open, friendly and a genuine team player
Ability to retain an overview of the situation even when there are lots of customer inquiries to deal with
Ideally some experience in customer contact (preferably online, or in catering, retail, hotel industry, etc.)
A valid work and residence permit is required prior to commencement of employment
Advertiser
Brief description of the company
Goodgame Studios is Europe′s fastest growing gaming company and one of Germany′s most successful technology businesses. With more than 800 employees at our headquarters in Hamburg we develop innovative online games which are played by more than 200 million players in 25 languages across 200 countries. Our talented, motivated team of experts and newcomers forms the basis of our success. Become a part of the success story and apply now!
ID: 1870625
Datum zveřejnění: 17.9.2014
2014-09-17
lokalita: Germany Pozice: Administrative Worker, Official, Assistant, Customer Support Specialist Společnost: Goodgame Studios