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Program Services Manager
Grand Circle Cruise Line
Place of work
GCCL Slovakia s.r.o., Cintorinska 7, 811 08 Bratislava, Bratislava
GCCL Slovakia s.r.o., Cintorinska 7, 811 08 Bratislava, Bratislava
Contract type
full-time
full-time
Start date
01.05.2014
01.05.2014
Information about the position
Job description, responsibilities and duties
The successful candidate will be responsible for supporting Eastern European guides in pursuit of our company’s excellence goals.
Responsibilities include:
• Recruitment of new guides based on company values and skills
• Training, coaching and actively supporting guides on tour to improve our traveler’s experience
• Support quality performance to achieve company goals and excellence
• Continuous management of guide performance according to our company guidelines
• Support operation team with quality actions related to the tour, itinerary and features included on a tour
• Lead and develop Program Services department
Responsibilities include:
• Recruitment of new guides based on company values and skills
• Training, coaching and actively supporting guides on tour to improve our traveler’s experience
• Support quality performance to achieve company goals and excellence
• Continuous management of guide performance according to our company guidelines
• Support operation team with quality actions related to the tour, itinerary and features included on a tour
• Lead and develop Program Services department
Requirements for the employee
Candidates with education suit the position
Secondary school student
Language skills
English - Upper intermediate (B2)
Other knowledge
Business correspondence - Advanced
Microsoft Windows - Advanced
Microsoft Excel - Advanced
Microsoft Windows - Advanced
Microsoft Excel - Advanced
Personality requirements and skills
Competent, strong, engaging leader with ability to make people feel valued with:
• 2+ years’ experience training, coaching and managing people (Travel Industry Preferred)
• Proven ability to motivate and manage people to achieve results
• Passion for travel
• Self-starter who is able to prioritize key actions to achieve goals
• Demonstrated success in making tough decisions and taking risks
• Ability to travel 75 of the time and working longer hours
• Flexible personality
• 2+ years’ experience training, coaching and managing people (Travel Industry Preferred)
• Proven ability to motivate and manage people to achieve results
• Passion for travel
• Self-starter who is able to prioritize key actions to achieve goals
• Demonstrated success in making tough decisions and taking risks
• Ability to travel 75 of the time and working longer hours
• Flexible personality
Advertiser
Brief description of the company
Grand Circle Corporation is in business to change the lives of our travelers, employees and communities in which we work and travel. We are the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served over 1 million travelers since 1958.
ID: 1703845
Datum zveřejnění: 31.3.2014
2014-03-31
lokalita: Bratislava Pozice: Administrative Worker, Official, Coach, Department Manager, HR Coordinator, HR Manager Společnost: Grand Circle Cruise Line