Senior Network Engineer, IP

Based at company’s central operations centre in Prague, this role is part of a dedicated Engineering team servicing key customer accounts. Covering both provisioning and operational support of the key customer account environments. Instrumental for the routine maintenance and in-life changes to customers complex managed hosting environment.

Job Responsibilities:

• Administration of IP Platform including both provisioning & support responsibilities
• Assist in the rapid and effective handling of incidents
• Conduct planned work and change requests within IP environment
• Liaise closely with Hosting Engineering teams within the area of operational responsibility (IP)
• Provide guidance to the customer within area of operational responsibility (IP)
• Support ISO 27001 and other certification requirements where necessary
• Adheres to security policies and report incidents to the appropriate operations functions
• Improve operational processes and procedures when needed as part of continual process improvement
• Testing of proposed changes on customer hosting solutions and subsequent implementation of changes to ensure successful change
• Pro-active diagnosis and resolution of technical issues (IP)
• Pro-active escalation of issues with the appropriate departments or management to ensure service level commitments are delivered
• Assist in the production of documentation and system record updates to ensure that information reference reflect the products and services provided
• Able to work on a oncall rota, and shifts on extended schedule 8 to 20h.
• Work on assigned tasks and projects as directed by management

Experience Required:

5 years technical experience in a complex Telecommunications environment working on a large ISP network
Proven customer support experience (at least 3 years) in a large scale and diverse environment, with a particular emphasis on the use of problem management processes, escalation procedures and related disciplines at least as 3rd line support level
Knowledge and use of service desk management software – Siebel considered an advantage
An understanding of Service Level Agreements and their application EVC, EVLS, Pseudowire
Exprience in STP, RSTP and MSTP
Exprience with Nexus e NX-OS platforms
Excellent knowledge of standard Internet protocols like TCP/IP, HTTP, FTP, SMTP, LACP and PAGP (EtherChannel), Miulticast protocols as IGMP and PIM with proven troubleshooting skills in identification of incident root cause of L2 and L3.
Certification in and commitment to service management best practice as defined by ITIL (BS15000) or experience of working in such an environment considered an advantage
Graduate level education

Person Specification:
• Excellent interpersonal communication skills both written and oral.
• Able to lead a team of highly skilled engineers
• Good team player, enthusiastic and self motivated.
• Strong commercial awareness and negotiating skills
• Able to work under pressure and on own initiative.
• Decision maker.
• Able to set own goals and meet them once given a project framework.
• Able to handle multiple simultaneous projects.
• Able to handle high level interaction within an organisation.

Telecommunications

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