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2nd Line Service Desk Support Analyst
Hays Czech Republic, s.r.o.
Place of work
Prague, Central Bohemian Region, The Capital Prague
Prague, Central Bohemian Region, The Capital Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Description:
Key responsibilities:
•Analyzing, troubleshooting and resolving problems by:
•Monitoring incoming requests via helpdesk system, phone, instant message, emails or walk in.
•Close liaison with the EMEA Infrastructure Analysts to ensure assigned tasks are completed within agreed time windows.
•Daily liaison in a professional manner with our Senior team in our Hong Kong Head Office.
•Providing desktop support for all Crown Worldwide standard software packages.
•Providing basic Citrix support services including remote support via shadowing.
•Completing basic set-up relocation and termination of users
•Configuration of new Desktops, Laptops Network Printers
•Rebuilding of existing Desktops and laptops, reimaging thin clients as and when required.
•Investigating and resolving known or suspected issues
•Provision of Application support
Key responsibilities:
•Analyzing, troubleshooting and resolving problems by:
•Monitoring incoming requests via helpdesk system, phone, instant message, emails or walk in.
•Close liaison with the EMEA Infrastructure Analysts to ensure assigned tasks are completed within agreed time windows.
•Daily liaison in a professional manner with our Senior team in our Hong Kong Head Office.
•Providing desktop support for all Crown Worldwide standard software packages.
•Providing basic Citrix support services including remote support via shadowing.
•Completing basic set-up relocation and termination of users
•Configuration of new Desktops, Laptops Network Printers
•Rebuilding of existing Desktops and laptops, reimaging thin clients as and when required.
•Investigating and resolving known or suspected issues
•Provision of Application support
Employee perks, benefits
What we offer:
•a challenging role that will make a strong impact on the local business
•work for a well - established and growing international business
•work in an ethical environment with strong emphasis on company values and employee development
•wide range of soft-skill, hard-skill and system trainings via Crown University
•range of local benefits such as onsite language courses, Multisport Card, meal vouchers etc
•a challenging role that will make a strong impact on the local business
•work for a well - established and growing international business
•work in an ethical environment with strong emphasis on company values and employee development
•wide range of soft-skill, hard-skill and system trainings via Crown University
•range of local benefits such as onsite language courses, Multisport Card, meal vouchers etc
Company on whose behalf the position is being filled
Other administrative and support service activities
Our client is focusing on relocation of great employees from various countries to Czech republic.
Our client is focusing on relocation of great employees from various countries to Czech republic.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Skills and Qualifications:
•Relevant IT Service Desk User Support experience within a Microsoft environment.
•ITIL knowledge
•Good communication skills, both written and verbal and a strong command of English.
•Have experience of remotely supporting a wide range of customers from multiple countries.
•Ability to provide user application support
•Have skills in the following areas: ◦Microsoft Windows Server and desktop Operating Systems
◦Microsoft Active Directory
◦Microsoft Office Products – Microsoft Project and Microsoft Visio would be advantageous
◦Office 365 User Support
◦A good understanding of supporting users within a Citrix Xenapp environment
◦Symantec Endpoint Protection support
◦Mobile devices support
◦HP Hardware – configuration and troubleshooting
◦Lenovo Thinkpads and HP Hardware– configuration and trouble shooting
•Be able to work as part of a team, though often unsupervised
•Have an appreciation of the priorities and issues facing a large, international company
•Ability to travel within the UK and/or mainland Europe
•Relevant IT Service Desk User Support experience within a Microsoft environment.
•ITIL knowledge
•Good communication skills, both written and verbal and a strong command of English.
•Have experience of remotely supporting a wide range of customers from multiple countries.
•Ability to provide user application support
•Have skills in the following areas: ◦Microsoft Windows Server and desktop Operating Systems
◦Microsoft Active Directory
◦Microsoft Office Products – Microsoft Project and Microsoft Visio would be advantageous
◦Office 365 User Support
◦A good understanding of supporting users within a Citrix Xenapp environment
◦Symantec Endpoint Protection support
◦Mobile devices support
◦HP Hardware – configuration and troubleshooting
◦Lenovo Thinkpads and HP Hardware– configuration and trouble shooting
•Be able to work as part of a team, though often unsupervised
•Have an appreciation of the priorities and issues facing a large, international company
•Ability to travel within the UK and/or mainland Europe
Advertiser
Brief description of the company
Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 3060869
Datum zveřejnění: 15.5.2017
2017-05-15
lokalita: Prague, Central Bohemian Region, The Capital Prague Pozice: Helpdesk Operator Společnost: Hays Czech Republic, s.r.o.