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Production Support Engineer - Helion Managed Cloud Service
Hewlett Packard Enterprise Slovakia s. r. o.
Place of work
Galvániho 7, P.O.Box 43, 820 02 Bratislava 22, Bratislava
Galvániho 7, P.O.Box 43, 820 02 Bratislava 22, Bratislava
Contract type
full-time, agreement-based (Temporary jobs)
full-time, agreement-based (Temporary jobs)
Information about the position
Job description, responsibilities and duties
The Role plays as key enabler to satisfy our customers of HP Helion Managed Cloud Service, will be deeply engaged in the ongoing Production Support activities for Virtual Private Could Service, as escalated queue manager, tracking/handling Incident tickets with fast resolution, driving trouble-shooting and resolution for production issues and problems, engage other engineers from global teams as need.
• Provides technical support for Helion -Managed VPC(Virtual Private Cloud) Production and Lab environments across global.
• Cover EMEA hours for Production Support worldwide, major linkage between APJ and AMS teams.
• Fast resolve/troubleshooting provision errors.
• Work closely with delivery/operation teams, Service Architects, Chief Engineers or other Services Engineers, Deployment Engineers on technical topics, process topics or issues.
• Document troubleshooting steps and resolutions.
• Provides technical support for Helion -Managed VPC(Virtual Private Cloud) Production and Lab environments across global.
• Cover EMEA hours for Production Support worldwide, major linkage between APJ and AMS teams.
• Fast resolve/troubleshooting provision errors.
• Work closely with delivery/operation teams, Service Architects, Chief Engineers or other Services Engineers, Deployment Engineers on technical topics, process topics or issues.
• Document troubleshooting steps and resolutions.
Employee perks, benefits
• Attractive compensation and benefits
• Exciting opportunity of career and professional development
• Working for one of the most admired international companies in challenging and dynamic environment
• Possibility to work in an international environment
• Regular professional trainings
• Foreign language classes
• Reimbursement of costs of participation in a sport club
• Life insurance
• Financial support during 3 months of sickness
• Exciting opportunity of career and professional development
• Working for one of the most admired international companies in challenging and dynamic environment
• Possibility to work in an international environment
• Regular professional trainings
• Foreign language classes
• Reimbursement of costs of participation in a sport club
• Life insurance
• Financial support during 3 months of sickness
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Postgraduate (Doctorate)
Postgraduate (Doctorate)
Educational Specialization
technické,elektrotechnické,ekonomické,IT,strojárske
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Education and Experience Required:
• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
• At least 3 years of experience in an IT Services environment with a broad set of technologies and products like system/network administration, operations management, Web services, data center setup.
• Experience in service delivery, product/service support.
• At least 2 years’ experience working in a global team, with fluent English.
Knowledge and Skills Nice to Have:
• ITIL Certified.
• Experienced in Incident Process Management.
• Knowledgeable in Cloud Service, Service Engineering.
• Knowledgeable in any ticketing system like HP Service Manager.
• Ability to conduct/lead oral status/technical interchange meetings to drive issues/problem resolved/fixed in timely manner.
• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
• At least 3 years of experience in an IT Services environment with a broad set of technologies and products like system/network administration, operations management, Web services, data center setup.
• Experience in service delivery, product/service support.
• At least 2 years’ experience working in a global team, with fluent English.
Knowledge and Skills Nice to Have:
• ITIL Certified.
• Experienced in Incident Process Management.
• Knowledgeable in Cloud Service, Service Engineering.
• Knowledgeable in any ticketing system like HP Service Manager.
• Ability to conduct/lead oral status/technical interchange meetings to drive issues/problem resolved/fixed in timely manner.
• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
Advertiser
Brief description of the company
Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
Our key areas include:
• Infrastructure
• Services
• Software
• HPE Financial Services
We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.
Our key areas include:
• Infrastructure
• Services
• Software
• HPE Financial Services
We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.
Number of employees
200-249 employees
ID: 1841333
Datum zveřejnění: 20.8.2014
2014-08-20
lokalita: Bratislava Pozice: IT Consultant, IT/Technical Support Specialist, Service Engineer, Systems Administrator, Systems Engineer Společnost: Hewlett Packard Enterprise Slovakia s. r. o.