Income administrator

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Main Tasks/responsibilities:

 Process all types of coupons and redemptions linked to the US domestic market and dividends events on all domestics markets
 Actively follow up missing data using internal and external datasources
 Handle all pre and post payment exceptions
 Reconcile cash and securities differences
 Monitor and solve customer queries
 Prepare and notify customers of income events
 Strengthen relationships with agents and depositories
 Take initiative and participate in continuous process improvements
 Answering of all customer queries
 Training other staff, units

Qualification & Skills:

 Secondary school, University degree is plus but not absolutely mandatory
 Language Level:
 English: very good written and spoken English required (daily communication with internal and external parties)
 French/German: not mandatory
 PC literate, good knowledge of MS Word and Excel (knowledge of MS Access is a strong asset)
 Experience: there is no need to have experience in the banking/financial sector, but candidate can ideally have some previous experience
 Good analytical skills
 High level of time flexibility
 Strong team player in a multicultural environment
 Excellent organizational and communication skills
 Process-oriented and logical work approach
 To be able to work under pressure and be able to work in the team
 Complexity: the future employee should be able to think complexly (and not only to be focused on a single process step, he/she should be able to assume the risks and impacts on all areas)

 Working Hours: shifts early as 07:30 and late as 19:00 (service has to be delivered from 08:30 until 18:00)
 6 times per month late shift until 22.00 needs to be covered
 Working on Public Holidays: the service has to be covered during all public holidays (shifts between team members), except on 25 December and 01 January