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Client Service Officer
HOFMANN WIZARD s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
As Client Service Officer within an international cross location team, you will be supporting international customers in English and German with queries or issues related to financial business or assisting customers in implementing, maintaining and troubleshooting connectivity (technical) products to assure a competitive advantage for our Banking.
Tasks / Responsibilities
Point of contact for all questions in relation to securities settlement and cash management and contact person for support on all CBF day-to-day activities or in relation to technical / connectivity questions, issues, or set-up
Tasks / Responsibilities
Point of contact for all questions in relation to securities settlement and cash management and contact person for support on all CBF day-to-day activities or in relation to technical / connectivity questions, issues, or set-up
Information about the selection process
Working Hours: between 07:45 and 18:00 Monday to Friday (shifts between team members). Possible ad-hoc extension may be required to meet deadlines or specific business needs.
Overtime Work: moderate
Working on Public Holidays: client service has to be covered during public holidays (shifts between team members), except on 25th, 26th of December and 01st of January
Overtime Work: moderate
Working on Public Holidays: client service has to be covered during public holidays (shifts between team members), except on 25th, 26th of December and 01st of January
Company on whose behalf the position is being filled
Banking, finance
An important and stable company
An important and stable company
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Personality requirements and skills
Fluent German and English languages required in verbal and written form
University degree in finance, economics, IT, or equivalent training with professional experience
Entrepreneurial skills: Taking on high responsibility & results orientation. Strong Self-starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.
Analytical skills: High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both known’s and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential
Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts. Flexibility to travel to occasionally to other Locations (Frankfurt / Luxembourg)
Productivity: Planning/Organization, Willingness to learn.
Business experience: prior work experience a plus but not mandatory (
University degree in finance, economics, IT, or equivalent training with professional experience
Entrepreneurial skills: Taking on high responsibility & results orientation. Strong Self-starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.
Analytical skills: High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both known’s and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential
Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts. Flexibility to travel to occasionally to other Locations (Frankfurt / Luxembourg)
Productivity: Planning/Organization, Willingness to learn.
Business experience: prior work experience a plus but not mandatory (
Advertiser
Brief description of the company
Personální agentura
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
1000 and more employees
ID: 1944248
Datum zveřejnění: 3.2.2015
2015-02-03
lokalita: Prague Pozice: Back Office Specialist, Customer Support Specialist Společnost: HOFMANN WIZARD s.r.o.