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Place of work
Bratislava
Contract type
full-time
Administrator for Direct Customers Italy
| Job description |
| With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our Sales Transaction Support Organisation. IBM Sales Transaction Support plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Sales Transaction Support operates as a values-driven team, we are trusted advisors to the business operations and we support all business units in all geographic areas. Join us and discover what you can make of this moment. The Pre-Sales and Post-Sales Support Specialist (Q2C Administrator) supports IBM sellers in Italy. In your new role you will coordinate and manage the process to respond to end-customer's requests for special prices and proposals as well as register and manage customer's orders in IBM systems. You are responsible for validating requests and orders, creating quotes , communicating with the sellers in order to ensure the processing of pricing requests and customers orders. You will engage with and cultivate relationships with Sellers and a variety of IBM functions. We look for a proactive Team player who pays attention to details, and has the ability to work under pressure. Your daily agenda is as follows: Work with databases and tools in order to check if all the requirements for particular seller's request are met, process seller's requests if all conditions are met, communicate with other IBM functions, especially Pricing team and Sales team on a daily basis, utilize your communication skills while processing requests, writing and calling to sellers or other IBM functions. The key attribute of this role is to be able to demonstrate teaming and ability to properly split the workload when facing high volumes. Requirements: • Communication and negotiation skills, excellent written and spoken language of supported country • Ability to team in a multilingual/cultural environment • Business acumen and high level of attention to detail • Flexibility in task and time to meet demand at peak times depending on business requirements Responsibilities: • receive seller’s Price Request • performance of standard checks and ensuring high quality output • run Pricing Tools • check for approval level • get approvals • release price • contract preparation (STG mandatories) • order loading into IBM tools • order tracking and correction • focus on sellers satisfaction • ensure all evidence is stored using appropriate data management systems Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas: • Your money Annual performance bonus payment Subsidized meal-tickets Special IBM discounts Diners club - private credit card Recommend-a-Friend – get a bonus in the employee referral program • Your life Flexible working time Three additional vacation days International environment • Your health Life Insurance Medical sanatorium Up to three self-recovery days 100% sick leave compensation • Your development Long term career development and possibility of internal rotation Training programs - classroom based training and 5000 e-learning course Join us as we make the most of these exciting times and discover what you can make of this moment. |
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| IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 2092521
Datum zveřejnění: 22.4.2015
2015-04-22
lokalita: Bratislava Pozice: Administrative Worker, Official, Customer Support Specialist Společnost: IBM
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