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Customer Support
IGreen Ecom and Consulting services s.r.o
Place of work
Krakovská 1392/7 CZ - 110 00 Praha 1 Praha 11000, The Capital Prague, Prague
Krakovská 1392/7 CZ - 110 00 Praha 1 Praha 11000, The Capital Prague, Prague
Contract type
full-time
full-time
Start date
01.03.2016
01.03.2016
Information about the position
Job description, responsibilities and duties
The perfect candidate will have:
• English proficiency – writing, speaking and listening;
• Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook)
• Excellent communication skills
• Effective listening skills
• Familiarity with CRM systems
• Ability to work under stress
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Proper phone etiquette required
• Be able to coordinate with employees of different departments in the company
• Availability for 2 shifts schedule: 14:00-22:00; 22:00- 06:00
Responsibilities:
• Handle and solve customer complaints by phone, email and chat
• Provide accurate and complete information by using the right tools
• Respond in a prompt manner to customer inquiries
• Provide appropriate solutions and alternatives and follow up to ensure resolution
• Handle various tasks in CRM system
• Prepare weekly reports according to business needs
• English proficiency – writing, speaking and listening;
• Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook)
• Excellent communication skills
• Effective listening skills
• Familiarity with CRM systems
• Ability to work under stress
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Proper phone etiquette required
• Be able to coordinate with employees of different departments in the company
• Availability for 2 shifts schedule: 14:00-22:00; 22:00- 06:00
Responsibilities:
• Handle and solve customer complaints by phone, email and chat
• Provide accurate and complete information by using the right tools
• Respond in a prompt manner to customer inquiries
• Provide appropriate solutions and alternatives and follow up to ensure resolution
• Handle various tasks in CRM system
• Prepare weekly reports according to business needs
Employee perks, benefits
• Attractive salary package
• Young and friendly environment
• Chances of growth inside the company
• Young and friendly environment
• Chances of growth inside the company
Requirements for the employee
Candidates with education suit the position
University student
University education (Bachelor's degree)
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
IGreen Services is a company with offices in Praha, Tel Aviv and Sofia . We offer wide-ranging and customized consulting solutions for online businesses , meeting the needs and demands of any kind of company, regardless of its niche . We are flexible, 100 % involved in every project we undertake.
Our portfolio of services is diverse, we offer solutions to improve our clients’ company structure and activities or consultancy for creating and implementing medium and long term business plans. We are a young experienced team, with innovative ideas that offers daily performance and measurable results to our clients.
Our portfolio of services is diverse, we offer solutions to improve our clients’ company structure and activities or consultancy for creating and implementing medium and long term business plans. We are a young experienced team, with innovative ideas that offers daily performance and measurable results to our clients.
Number of employees
20-24 employees
ID: 2424293
Datum zveřejnění: 21.2.2016
2016-02-21
lokalita: Krakovská 1392/7 CZ - 110 00 Praha 1 Praha 11000, The Capital Prague, Prague Pozice: Call Operator, Customer Support Specialist Společnost: IGreen Ecom and Consulting services s.r.o