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Contact Centre Co-worker
IKEA Bratislava, s.r.o.
Place of work
Ivanská cesta 18, Bratislava
Ivanská cesta 18, Bratislava
Contract type
full-time
full-time
Start date
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
ABOUT THE JOB
Our aim is to maintain the relations with the new and the existing IKEA customers at their best. We understand our customers’ needs, meet their expectations and build their trust in our business. Our ultimate goal is that our customers leave IKEA full of positive experience looking forward for their next visit of the IKEA store.
YOUR ASSIGNMENT
Your tasks will include:
• handle calls, e-mail requests and chat queries to the customers’ satisfaction
• identify customers’ needs and satisfy them promptly and efficiently
• provide customers with simple, effective and satisfying advice or solutions
• engage in helpful conversation with customers also in store sales areas
• actively collect customer’s information that may be useful for improving our customer services
• build good relations with customers so that they trust the products and services offered by IKEA
Our aim is to maintain the relations with the new and the existing IKEA customers at their best. We understand our customers’ needs, meet their expectations and build their trust in our business. Our ultimate goal is that our customers leave IKEA full of positive experience looking forward for their next visit of the IKEA store.
YOUR ASSIGNMENT
Your tasks will include:
• handle calls, e-mail requests and chat queries to the customers’ satisfaction
• identify customers’ needs and satisfy them promptly and efficiently
• provide customers with simple, effective and satisfying advice or solutions
• engage in helpful conversation with customers also in store sales areas
• actively collect customer’s information that may be useful for improving our customer services
• build good relations with customers so that they trust the products and services offered by IKEA
Employee perks, benefits
Benefits and Social program for permanent employees:
• staff discount
• staff clothes
• staff restaurant
• extra surcharges for weekends, public holidays and night shifts work
• flexible benefit package - caffeteria (for Public transport, Leisure time vouchers,...)
• christmas gift, summer and winter party
• work anniversary and life events gifts
• trainings and development
• positive working environment
• modern and stable company with unique culture
• staff discount
• staff clothes
• staff restaurant
• extra surcharges for weekends, public holidays and night shifts work
• flexible benefit package - caffeteria (for Public transport, Leisure time vouchers,...)
• christmas gift, summer and winter party
• work anniversary and life events gifts
• trainings and development
• positive working environment
• modern and stable company with unique culture
Information about the selection process
If you are interested, please send your CV in slovak and english language to [email protected].
Please write the name of the position in the Subject of your e-mail.
Thank you for all applications but we will contact only selected applicants.
You can find more information at www.IKEA.sk.
Please write the name of the position in the Subject of your e-mail.
Thank you for all applications but we will contact only selected applicants.
You can find more information at www.IKEA.sk.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Hungarian - Proficiency (C2) and Slovak - Proficiency (C2) and English - Upper intermediate (B2) and Czech - Proficiency (C2)
Other knowledge
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Number of years of experience
1
Personality requirements and skills
YOUR PROFILE:
• I have mastered verbal and standard written communication in Hungarian, Slovak or Czech (at least one is a must) and English; any combination of the above languages is very welcome
• I have a minimum of one year experience with dealing with customers (e.g. in store, sales, Call centre, Hot line)
• I am customer-oriented, friendly and courteous with customers
• I have excellent communication skills and a superior writing style
• I can analyze customer’s query fast and to their satisfaction
• I can work without being supervised; I am efficient and reliable
• I am computer literate
• I have a willigness to learn and to understand the internal procedures and addressing to the customers’ needs in various situations accordingly
• I am a team player but I also have no problem with completing given tasks on my own when appropriate
• I can work flexible with different tasks in the Contact centre as well as in the sales areas in the IKEA store
• I am aware of the importance of my personal and professional development and I act accordingly
• I can handle stressful situations
• Working shifts are OK for me just as the opening hours which are daily from 9-21 including weekends and bank holidays
• I have mastered verbal and standard written communication in Hungarian, Slovak or Czech (at least one is a must) and English; any combination of the above languages is very welcome
• I have a minimum of one year experience with dealing with customers (e.g. in store, sales, Call centre, Hot line)
• I am customer-oriented, friendly and courteous with customers
• I have excellent communication skills and a superior writing style
• I can analyze customer’s query fast and to their satisfaction
• I can work without being supervised; I am efficient and reliable
• I am computer literate
• I have a willigness to learn and to understand the internal procedures and addressing to the customers’ needs in various situations accordingly
• I am a team player but I also have no problem with completing given tasks on my own when appropriate
• I can work flexible with different tasks in the Contact centre as well as in the sales areas in the IKEA store
• I am aware of the importance of my personal and professional development and I act accordingly
• I can handle stressful situations
• Working shifts are OK for me just as the opening hours which are daily from 9-21 including weekends and bank holidays
Advertiser
Brief description of the company
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. Our company culture is based on togetherness, humbleness, openness, enthusiasm and fun. We have a positive team spirit. And we’re always happy to welcome people who share the same values and positive attitude as we do.
We believe that every successful business idea was only a dream in the beginning. But this dream can only come true with the help of people. Will you join us?
We believe that every successful business idea was only a dream in the beginning. But this dream can only come true with the help of people. Will you join us?
Number of employees
250-499 employees
ID: 1716999
Datum zveřejnění: 17.4.2014
2014-04-17
lokalita: Bratislava Pozice: Call Operator, Helpdesk Operator Společnost: IKEA Bratislava, s.r.o.