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Contact Centre co-worker/Back-office CZ/HU/SK
IKEA Bratislava, s.r.o.
Place of work
Ivanská cesta 18, Bratislava
Ivanská cesta 18, Bratislava
Contract type
full-time
full-time
Start date
by agreement
by agreement
Wage (gross)
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
PURPOSE OF THE JOB
Our task is to retain a life-long relationship with new and existing customers. We understand and match customers’ needs and expectations and build their trust with IKEA. Our goal is to serve the customers, even in difficult cases or dissatisfaction, so they will want to return and shop with us again.
YOUR ASSIGNMENT
• Active and effective communication with customers
• Close co-operation with Customer Relations department in the store
• Finding solutions to customers’ needs to their full satisfaction
• Following internal routines and legal regulations during the claim process
• Collect information from customers that could lead to improvement of customer services
• Building a strong relationship with customers and strengthening their trust in IKEA products and services
Our task is to retain a life-long relationship with new and existing customers. We understand and match customers’ needs and expectations and build their trust with IKEA. Our goal is to serve the customers, even in difficult cases or dissatisfaction, so they will want to return and shop with us again.
YOUR ASSIGNMENT
• Active and effective communication with customers
• Close co-operation with Customer Relations department in the store
• Finding solutions to customers’ needs to their full satisfaction
• Following internal routines and legal regulations during the claim process
• Collect information from customers that could lead to improvement of customer services
• Building a strong relationship with customers and strengthening their trust in IKEA products and services
Employee perks, benefits
Benefits and Social program for permanent employees:
• staff discount
• staff clothes
• staff restaurant
• extra surcharges for weekends, public holidays and night shifts work
• flexible benefit package - caffeteria (for Public transport, Leisure time vouchers,...)
• christmas gift, summer and winter party
• work anniversary and life events gifts
• introductory training and further development
• positive working environment
• modern and stable company with unique culture
• staff discount
• staff clothes
• staff restaurant
• extra surcharges for weekends, public holidays and night shifts work
• flexible benefit package - caffeteria (for Public transport, Leisure time vouchers,...)
• christmas gift, summer and winter party
• work anniversary and life events gifts
• introductory training and further development
• positive working environment
• modern and stable company with unique culture
Information about the selection process
If you are interested, please send us your CV and motivational letter and also describe how you imagine the work of Contact Centre /Back Office co-worker.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and Slovak - Advanced (C1) and Hungarian - Advanced (C1) and Czech - Advanced (C1)
Other knowledge
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Microsoft Outlook - Advanced
Number of years of experience
1
Personality requirements and skills
• I can communicate correctly in speaking and writing Hungarian, Slovak or Czech languages. Ability to communicate in English is a must; different combinations of the languages mentioned are welcome.
• I have at least 1 year experience of working with customers (Sales, Call Centre, Back Office, Customer Service)
• I am customer-oriented, I demonstrate polite and friendly manner towards customers
• I have good negotiation skills
• I work independently, efficiently and I take responsibility
• I am computer literate (Word, Excel, Internet)
• I am willing to learn new things and I am open to change
• I am enthusiastic to work with others in a team
• I am flexible and ready to work in Contact Centre and other departments in the IKEA store
• I take responsibility for my development
• I handle stress well
• I am willing to work shifts, including weekends and holidays.
• I have at least 1 year experience of working with customers (Sales, Call Centre, Back Office, Customer Service)
• I am customer-oriented, I demonstrate polite and friendly manner towards customers
• I have good negotiation skills
• I work independently, efficiently and I take responsibility
• I am computer literate (Word, Excel, Internet)
• I am willing to learn new things and I am open to change
• I am enthusiastic to work with others in a team
• I am flexible and ready to work in Contact Centre and other departments in the IKEA store
• I take responsibility for my development
• I handle stress well
• I am willing to work shifts, including weekends and holidays.
Advertiser
Brief description of the company
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. Our company culture is based on togetherness, humbleness, openness, enthusiasm and fun. We have a positive team spirit. And we’re always happy to welcome people who share the same values and positive attitude as we do.
We believe that every successful business idea was only a dream in the beginning. But this dream can only come true with the help of people. Will you join us?
We believe that every successful business idea was only a dream in the beginning. But this dream can only come true with the help of people. Will you join us?
Number of employees
250-499 employees
ID: 1931559
Datum zveřejnění: 18.11.2014
2014-11-18
lokalita: Bratislava Pozice: Complaints Department Clerk, Helpdesk Operator Společnost: IKEA Bratislava, s.r.o.
Základní složka mzdy (brutto) a další odměny: by agreement