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Customer Service Manager
Insignia Lifestyle Boutique Limited, organizačná zložka
Place of work
Štefánikova 15, Bratislava
Štefánikova 15, Bratislava
Contract type
full-time
full-time
Start date
15.08.2016
15.08.2016
Information about the position
Job description, responsibilities and duties
Responsibilities:
• Cooperate with clients and consult them on financial and technical aspects of the Company services and products
• Cooperate and communicate with clients on:
Cards issuing and delivery
Spending limits on card products
Cards blocking and closing
Debt payments
Invoices preparation
Claims management
• Preparation of daily reports on client transactions;
• Preparations of monthly reports for clients.
• Work with CRM and internal documents.
• Cooperate with clients and consult them on financial and technical aspects of the Company services and products
• Cooperate and communicate with clients on:
Cards issuing and delivery
Spending limits on card products
Cards blocking and closing
Debt payments
Invoices preparation
Claims management
• Preparation of daily reports on client transactions;
• Preparations of monthly reports for clients.
• Work with CRM and internal documents.
Employee perks, benefits
- working for one of the best international lifestyle companies
- working with young highly motivated team
- provided with company internal trainings and continuing education
- company events
- other benefits
- working with young highly motivated team
- provided with company internal trainings and continuing education
- company events
- other benefits
Information about the selection process
Please send your CV in English.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Bachelor's degree)
Educational Specialization
Banking, Financial institutions, Wealth management
Language skills
English - Proficiency (C2) and Russian - Proficiency (C2)
Other knowledge
Invoicing - Basic
Business correspondence - Advanced
Microsoft Excel - Expert
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Business correspondence - Advanced
Microsoft Excel - Expert
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Number of years of experience
2
Personality requirements and skills
Requirements:
• Client relationship experience in front-office or middle-office in financial institutions;
• Bachelor degree in economics;
• VIP clients support experience
• Telephone etiquette knowledge
• Excellent written and spoken communications skills;
• The ability to stay calm under pressure;
• Good self-organizing skills;
• Self-motivated and creative;
• Languages: fluent English and Russian.
• Client relationship experience in front-office or middle-office in financial institutions;
• Bachelor degree in economics;
• VIP clients support experience
• Telephone etiquette knowledge
• Excellent written and spoken communications skills;
• The ability to stay calm under pressure;
• Good self-organizing skills;
• Self-motivated and creative;
• Languages: fluent English and Russian.
Advertiser
Brief description of the company
Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivalled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Number of employees
50-99 employees
ID: 2677835
Datum zveřejnění: 4.8.2016
2016-08-04
lokalita: Bratislava Pozice: Back Office Specialist, Card Services Clerk, Claims Administrator, Customer Support Specialist, Relationship Manager Společnost: Insignia Lifestyle Boutique Limited, organizačná zložka