Junior Technical Support Engineer/ Inžinier technickej podpory -Junior

For Global Customer Support team, based in Bratislava, we are currently looking for a Junior Technical Support Engineer. This position provides 2nd level of technical support to customers and internal engineering teams to solve problems in process automation hardware, software and applications.

Key Responsibilities

• Solve technical customer issues that have been escalated from the 1st level support;
• Assist in diagnostic research and analysis related to product symptoms;
• Document all cases and findings in case management tracking tool;
• Perform problem solving, data collection and software upgrades;
• Develop effective working relationships with customers, co-workers and cross departmental personnel;
• Document customer information and recurring technical issues to support product quality programs and product development;
• Contribute actively to the development and improvement of tools, processes, and procedures in the customer support team.

We offer a varied and interesting work in the well-known, successful and stable company with multiple opportunities for career and professional growth. We also offer:

• Opportunities to work in the international and multicultural working environment and also to get the international experience;
• Great team to work with, a nice place to work and flexible working hours;
• Training and development – Technical trainings, internal e-learning program and language courses;
• Life insurance and contribution to the private pension fund;
• Bonus for employee referral; and
• Company and teambuilding activities.