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First Line Support (f/m)
IT Kontrakt Sp. z o.o.
Place of work
Prague, Czech
Prague, Czech
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
We are looking for a staff member for a Help Desk position in the first line support. The position is based inside of a an IT Department, which consists of 3 divisions, Technical, Business Intelligence and ERP. They work very differently but within the same department and with the same overall goals.
Your major tasks will be:
- Daily running of Client’s ticketing system
- Receiving support requests and change requests from Client’s users throughout the group
- Simple IT tasks, such as user administration (create users, handle access rights and unlock user accounts etc)
- Forwarding tickets to the correct person within the IT department whenever he/she is not able to solve it on the spot, coordination of all incoming requests to IT
Your major tasks will be:
- Daily running of Client’s ticketing system
- Receiving support requests and change requests from Client’s users throughout the group
- Simple IT tasks, such as user administration (create users, handle access rights and unlock user accounts etc)
- Forwarding tickets to the correct person within the IT department whenever he/she is not able to solve it on the spot, coordination of all incoming requests to IT
Employee perks, benefits
- Constant improvement of professional qualifications in international projects
- Position of independent specialist with possibility of shaping your daily tasks
- Opportunity to discover and utilize latest tools and IT solutions
- Stable employment in a professional environment
- Diverse scope of executed projects
- Position of independent specialist with possibility of shaping your daily tasks
- Opportunity to discover and utilize latest tools and IT solutions
- Stable employment in a professional environment
- Diverse scope of executed projects
Company on whose behalf the position is being filled
Retail trade
Our Client is an rapidly growing Scandinavian company, specializing in distributing coins, medals and other related collectibles.
Our Client is an rapidly growing Scandinavian company, specializing in distributing coins, medals and other related collectibles.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
IT
Language skills
English - Advanced (C1) and Czech - Advanced (C1)
Other knowledge
Microsoft Excel - Expert
Microsoft Outlook - Expert
Microsoft PowerPoint - Expert
Microsoft Word - Expert
Microsoft Outlook - Expert
Microsoft PowerPoint - Expert
Microsoft Word - Expert
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Requirements:
- Very good command of English (C1, written and spoken)
- Very good knowledge of Active Directory
- Very good knowledge of Microsoft Office
- IT Study or very good computer knowledge
- Experience in customer service – min. 1 year
- High communication skills
- Patience
- Willingness to work with people
- Ability to work individually
- Ability to handle stressful situations
- Very good command of English (C1, written and spoken)
- Very good knowledge of Active Directory
- Very good knowledge of Microsoft Office
- IT Study or very good computer knowledge
- Experience in customer service – min. 1 year
- High communication skills
- Patience
- Willingness to work with people
- Ability to work individually
- Ability to handle stressful situations
Advertiser
Brief description of the company
IT Kontrakt Sp. z o.o. is a company with Polish capital with its headquarters in Wroclaw, operating since 2004. IT Kontrakt has a branch in Warsaw, Kraków, Poznań and Gdańsk, and since September 2010, a subsidiary company in Berlin, Germany.
IT Kontrakt specializes in outsourcing of IT personnel. The company employs hundreds of professionals (project managers, analysts, designers, architects, developers, testers, and others), who implement IT projects in Poland and abroad.
IT Kontrakt specializes in outsourcing of IT personnel. The company employs hundreds of professionals (project managers, analysts, designers, architects, developers, testers, and others), who implement IT projects in Poland and abroad.
ID: 1885144
Datum zveřejnění: 1.10.2014
2014-10-01
lokalita: Prague Pozice: IT/Technical Support Specialist Společnost: IT Kontrakt Sp. z o.o.