IT team leader

For our client, international american company, we are searching for a suitable candidate for the position of „IT TEAM LEADER“

The team of 10 support specialist has been established already and the main responsibility is not only supporting and co-leading the team (along with the IT manager) but also actively participating in the the team work – support of the in-house end-users from different departments (sales, finances, reservations) within the company. Since 80% of the employees are foreigners, it is necessary to speak and write perfect english. Any other language is an advantage.

The main responsibilities:

• ensuring problem-free operation of the team
• ensuring the workflow for the department is meeting SLA, and costumer requirements and expectations
• mentoring and training not only current team members but also selecting and giving the initial training to new hires as well
• conducting related administration tasks – work analysis, coordinating the shifts, reporting

Other responsibilities include:

• providing in-house responsive technical phone support for application, hardware, OS, network, and telecom issues
• creating and maintaing accurate trouble tickets which entails recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem
• applying company policies and procedures to resolve standard and, occasionally, non-recurring issues
• system analysis and support for Internet based solutions

• responsible, independent work including people management
• modern and luxurious offices in the city center
• the newest IT technologies and on going trainings
• the possibility of self-realization and professional growth within the company
• starting date as soon as possible, 2nd of may 2014 the latest
• great benefit package

V případě zájmu pošlete Vaše CV v českém/slovenském a anglickém jazyce!

Management consultancy activities

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