Voice Engineer

Would you like to be part of a brand new team of voice engineers? Would you like to work in international american company who is leader on the market and support all of their employees worldwide? Do you have experience with Avaya, Cisco and NICE? Would you dare to take the challenge? If the answer is yes, keep on reading!

Our important client, american business company, is expanding its Prague IT department and has a great opportunity for senior VOICE ENGINEERS.
Successful candidates will be covering corporate and contact centre voice operations (transitions and operations). The key technologies deployed are Avaya for corporate telephony, Avaya and Cisco for contact centre and NICE for call recording.

Reponsibilities:

• Collaborate in the planning, design, development, and deployment of ACD Call Vectoring, VDN, toll free and IVR routing
• Collaborate in the planning, design, development, and deployment of IVR, Call back and Screen Pop enhancements
• Collaborate in the planning, design, development, and deployment of Call Server, Gateway, Stations, Trunks and Avaya Communications Manager

• Support all contact center technologies (Avaya ACD, CMS, Experience Portal, IVR, Call Back, Screen Pops, ACCCM, One-X Agent Central Manager, One-X Agent, System Manager, Session Manager, Verizon Network Manager, NICE Call Recording and Screen Capture)
• Diagnose and troubleshoot problems with existing telecom applications.
• Prepare and deliver CMS reports
• Create reports to ensure system is working as expected and performing appropriately.
• 2nd/ 3rd line troubleshooting
• Extensive Avaya IP Office installation, commissioning and technical support experience.
• Familiar with WAN/LAN and SIP technologies
• Configuration, monitoring and fault finding - routers and data switches
• Make recommendations based on problem research and analysis.

• Background of well established, successful, multinational company
• The opportunity to be part of the new team and participate in establishing all the processes
• Working with the most modern and advanced technologies, on-going training and development
• Very good salary plus wide range of benefits
• Location Prague 4
• Start: ASAP or after mutual agreement

Cestovní kanceláře

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