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Voice Engineer
JOBSTART, s.r.o.
Místo práce
Praha
Praha
Druh pracovního poměru
plný úvazek
plný úvazek
Informace o pracovním místě
Náplň práce, pravomoci a zodpovědnosti
Would you like to be part of a brand new team of voice engineers? Would you like to work in international american company who is leader on the market and support all of their employees worldwide? Do you have experience with Avaya, Cisco and NICE? Would you dare to take the challenge? If the answer is yes, keep on reading!
Our important client, american business company, is expanding its Prague IT department and has a great opportunity for senior VOICE ENGINEERS.
Successful candidates will be covering corporate and contact centre voice operations (transitions and operations). The key technologies deployed are Avaya for corporate telephony, Avaya and Cisco for contact centre and NICE for call recording.
Reponsibilities:
• Collaborate in the planning, design, development, and deployment of ACD Call Vectoring, VDN, toll free and IVR routing
• Collaborate in the planning, design, development, and deployment of IVR, Call back and Screen Pop enhancements
• Collaborate in the planning, design, development, and deployment of Call Server, Gateway, Stations, Trunks and Avaya Communications Manager
• Support all contact center technologies (Avaya ACD, CMS, Experience Portal, IVR, Call Back, Screen Pops, ACCCM, One-X Agent Central Manager, One-X Agent, System Manager, Session Manager, Verizon Network Manager, NICE Call Recording and Screen Capture)
• Diagnose and troubleshoot problems with existing telecom applications.
• Prepare and deliver CMS reports
• Create reports to ensure system is working as expected and performing appropriately.
• 2nd/ 3rd line troubleshooting
• Extensive Avaya IP Office installation, commissioning and technical support experience.
• Familiar with WAN/LAN and SIP technologies
• Configuration, monitoring and fault finding - routers and data switches
• Make recommendations based on problem research and analysis.
Our important client, american business company, is expanding its Prague IT department and has a great opportunity for senior VOICE ENGINEERS.
Successful candidates will be covering corporate and contact centre voice operations (transitions and operations). The key technologies deployed are Avaya for corporate telephony, Avaya and Cisco for contact centre and NICE for call recording.
Reponsibilities:
• Collaborate in the planning, design, development, and deployment of ACD Call Vectoring, VDN, toll free and IVR routing
• Collaborate in the planning, design, development, and deployment of IVR, Call back and Screen Pop enhancements
• Collaborate in the planning, design, development, and deployment of Call Server, Gateway, Stations, Trunks and Avaya Communications Manager
• Support all contact center technologies (Avaya ACD, CMS, Experience Portal, IVR, Call Back, Screen Pops, ACCCM, One-X Agent Central Manager, One-X Agent, System Manager, Session Manager, Verizon Network Manager, NICE Call Recording and Screen Capture)
• Diagnose and troubleshoot problems with existing telecom applications.
• Prepare and deliver CMS reports
• Create reports to ensure system is working as expected and performing appropriately.
• 2nd/ 3rd line troubleshooting
• Extensive Avaya IP Office installation, commissioning and technical support experience.
• Familiar with WAN/LAN and SIP technologies
• Configuration, monitoring and fault finding - routers and data switches
• Make recommendations based on problem research and analysis.
Zaměstnanecké výhody, benefity
• Background of well established, successful, multinational company
• The opportunity to be part of the new team and participate in establishing all the processes
• Working with the most modern and advanced technologies, on-going training and development
• Very good salary plus wide range of benefits
• Location Prague 4
• Start: ASAP or after mutual agreement
• The opportunity to be part of the new team and participate in establishing all the processes
• Working with the most modern and advanced technologies, on-going training and development
• Very good salary plus wide range of benefits
• Location Prague 4
• Start: ASAP or after mutual agreement
Společnost, pro kterou je pozice obsazována
Cestovní kanceláře
.
.
Požadavky na zaměstnance
Pozici vyhovují uchazeči se vzděláním
středoškolské s maturitou
nástavbové/vyšší odborné vzdělání
vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální
nástavbové/vyšší odborné vzdělání
vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální
Jazykové znalosti
Anglický jazyk - Pokročilý (C1)
Osobnostní předpoklady a dovednosti
• Excellent English communication skills both orally and written
• Strong experience in IP Telephony
• Experience of using Microsoft suite – Visio, Word, Excel, PowerPoint
• Knowledge of Avaya Telephone systems (CM 4 to CM 6.3)
• Knowledge of CMS Supervisor Reporting Software
• Knowledge of TCP/IP fundamentals & Networking Technologies and their application in a business environment
• Basic Cisco network (Cisco certification a plus), Linux Knowledge, SIP
• Knowledge of voice circuit provisioning and on Tie trunks, CO, ISDN PRI/BRI, T1/E1, IP, SIP trunks
• Strong experience in IP Telephony
• Experience of using Microsoft suite – Visio, Word, Excel, PowerPoint
• Knowledge of Avaya Telephone systems (CM 4 to CM 6.3)
• Knowledge of CMS Supervisor Reporting Software
• Knowledge of TCP/IP fundamentals & Networking Technologies and their application in a business environment
• Basic Cisco network (Cisco certification a plus), Linux Knowledge, SIP
• Knowledge of voice circuit provisioning and on Tie trunks, CO, ISDN PRI/BRI, T1/E1, IP, SIP trunks
Inzerující společnost
Stručná charakteristika společnosti
personální agentura
Společnost je držitelem povolení ke zprostředkování práce.
Společnost je držitelem povolení ke zprostředkování práce.
ID: 1959646
Datum zveřejnění: 17.12.2014
2014-12-17
lokalita: Praha Pozice: Designér telekomunikačních sítí, Servisní inženýr, Softwarový inženýr, Specialista provozu sítí a služeb, Systémový inženýr Společnost: JOBSTART, s.r.o.