Team Leader with english

Do you have experience with leading team? Do you enjoy international environment? Do you feel confident having responsibility for assigned market? Are you ready for new challenge? Then we might be looking for you!


For our longterm client, international company in travelling business, we are looking for suitable candidate for the role of

"Team leader with english"

The main responsibilities include:

- Providing subject matter expertise to team members
- Supporting organizational strategy, focus & direction, and leading a culture of continuous improvement.
- Contributing to the organizational strategy and focus for the team(s) ensuring timely and accurate processing of all offline work queues
- Supporting and monitoring KPIs and reporting tools to measure operational effectiveness.
- Consistently meeting or exceeding KPIs established for the team, ensuring consistent delivery against quality and productivity standards, including those established by customer care – for customer communication and documentation. .
- Ensuring issues are escalated, tools and resources are made available; removing barriers and obstacles preventing agents from successfully completing their work assignments; escalating to vendors and suppliers to bring satisfactory resolution to system (technology or human) failures
- Maintaining balance between big picture and moving individual issues to conclusion.

Our client offers:

- stable background of well established, still growing international corporation
- modern, luxurious offices right on metro station (Prague 8)
- full training on processes
- responsibility, independency and possibility of further career growth
- excellent benefit package and motivating salary
- immediate start possible

Tour operators

Travel agencies