Senior team manager with french

As our client, who is in the business of outsourcing business solutions, is expanding and enlarging its teams!!! Therefore we are looking for energetic and driven person for the role of:

„Team Manager with French“

The main responsibility is building, organization and coordination of brand new team and making sure that it is performing according to set goals and company´s standards:

- Recruiting and hiring new team members, their initial training and adaptation
- Leading and coaching the team of 10-15 people
- Arranging specialized trainings and seminars for the team
- Setting the strategy for the team, monitoring KPIs, constatnly improving the performance
- Being responsible for the communication with clients and handling any issues with them
- Administration and reporting


Our client requires:

- Proven track record of managing people and performance in a contact center environment, ideally focused on customer service/support/finances
- Working experience from international environment, ideally share service center
- Outstanding people development skills and be able to clearly communicate at all levels
- Fluent English (C1 level) and French (at least B2 level)
- Great communication skills, driven and goal oriented personality


Our client offers:

- An opportunity to work for world leader in the particular business industry
- Stable working environment at well established company
- Full initial training
- Great salary and excellent benefit package
- Modern offices in the city center
- Daily usage of languages
- Immediate start is possible

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