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IT Support Analyst - internal systems
JOBSTART, s.r.o.
Místo práce
Hlavní město Praha
Hlavní město Praha
Druh pracovního poměru
plný úvazek
plný úvazek
Informace o pracovním místě
Náplň práce, pravomoci a zodpovědnosti
For our client, well established international business company, we are looking for a candidate for a position of
„ITSupport Analyst - internal systems“
The position provides B2B technical IT support services for company´s business partners throughout the whole EMEA region. The team has several open vacancies at the moment and is still likely to grow bigger, which means great opportunities to grow within the team!!!
Job description:
• Troubleshooting and diagnosing technical support issues
• Ensuring that hotel partners have proper connectivity
• Running and reviewing system and vendor reports to determine system issues
• Provide implementation, launch, and post connectivity support for partners
• Handle incoming tickets to established KPI’s
• Interface with Tier 2 Analysts on escalated issues
• Dealing with complex cases and cooperation with the team leader
Requirements:
• Technical high school or university education
• Technical analysis experience in a customer support environment
• Strong research and solution design skills in a technology environment.
• Very good knowledge of Excel, basic concepts of SQL and ideally a practical knowledge of databases
• Understanding of web technology, especially an analytical understanding of XML and web services.
• Essential is fluent ENGLISH (min. C1 level) – daily use, other languages are welcomed
• Ability to work independently and also in a team
We offer:
• Work in luxury premises
• Start ASAP by agreement
• Daily use of English and possibly other languages (20 different languages in the company)
• Continuous self-fulfillment and opportunity for professional growth within international company
• Excellent salary and extensive benefits
„ITSupport Analyst - internal systems“
The position provides B2B technical IT support services for company´s business partners throughout the whole EMEA region. The team has several open vacancies at the moment and is still likely to grow bigger, which means great opportunities to grow within the team!!!
Job description:
• Troubleshooting and diagnosing technical support issues
• Ensuring that hotel partners have proper connectivity
• Running and reviewing system and vendor reports to determine system issues
• Provide implementation, launch, and post connectivity support for partners
• Handle incoming tickets to established KPI’s
• Interface with Tier 2 Analysts on escalated issues
• Dealing with complex cases and cooperation with the team leader
Requirements:
• Technical high school or university education
• Technical analysis experience in a customer support environment
• Strong research and solution design skills in a technology environment.
• Very good knowledge of Excel, basic concepts of SQL and ideally a practical knowledge of databases
• Understanding of web technology, especially an analytical understanding of XML and web services.
• Essential is fluent ENGLISH (min. C1 level) – daily use, other languages are welcomed
• Ability to work independently and also in a team
We offer:
• Work in luxury premises
• Start ASAP by agreement
• Daily use of English and possibly other languages (20 different languages in the company)
• Continuous self-fulfillment and opportunity for professional growth within international company
• Excellent salary and extensive benefits
Společnost, pro kterou je pozice obsazována
Zprostředkování práce a personální poradenství
.
.
Požadavky na zaměstnance
Pozici vyhovují uchazeči se vzděláním
středoškolské s maturitou
nástavbové/vyšší odborné vzdělání
student vysoké školy
vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální
nástavbové/vyšší odborné vzdělání
student vysoké školy
vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální
Jazykové znalosti
Anglický jazyk - Středně pokročilý (B2)
Inzerující společnost
Stručná charakteristika společnosti
personální agentura
Společnost je držitelem povolení ke zprostředkování práce.
Společnost je držitelem povolení ke zprostředkování práce.
ID: 2639949
Datum zveřejnění: 11.7.2016
2016-07-11
lokalita: Hlavní město Praha Pozice: Databázový analytik, Helpdesk operátor, IT analytik, IT konzultant, Specialista technické podpory/IT Společnost: JOBSTART, s.r.o.