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Process Manager - Human Resources
KONE Business Services
Place of work
Lakeside Park, Tomášikova 64, Bratislava
Lakeside Park, Tomášikova 64, Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Information about the position
Job description, responsibilities and duties
We are looking for a candidate whose main responsibilities will be as follows:
• Manages, participates and implements HR transitions and process stabilization
• Considers strategic needs and plans accordingly, identifies HR transition opportunities and supports the HR transition process
• Ensures successful transition by assisting and supporting the HR transition process from KONE Units
• Responsible for implementing KONE processes to ensure SSC is aligned with KONE processes (HR, strategy cascading and KONE WAY)
• Assures quality and risk management activities
• Makes significant contribution to the process improvements and works on constant building of relevant knowledge
• Participates in project work and special tasks
• Actively pursues relationships with clients through verbal and written interactions
• Assures professionals communication with stakeholders /clients, ensure professional service provision and builds- up strong professional network with other locations
• Manages the continuous quality and efficiency of the required service to customers
• Responsible for evaluating, developing and recommending process improvements to increase efficiency and to enhance internal and external customer service and customer satisfaction
• Creates measurements to tracks and reports service performance levels against SLA target and reacts on findings
• Conducts monthly service improvement reviews and takes actions based on findings
• Actively searches from KONE units the guidelines/rules/regulations that shall be followed in SSC
• Participates actively in the applicable process network to share expertise and improve and harmonize KONE Way processes
• Builds and manages an efficient and effective team culture and structure
• Manages, participates and implements HR transitions and process stabilization
• Considers strategic needs and plans accordingly, identifies HR transition opportunities and supports the HR transition process
• Ensures successful transition by assisting and supporting the HR transition process from KONE Units
• Responsible for implementing KONE processes to ensure SSC is aligned with KONE processes (HR, strategy cascading and KONE WAY)
• Assures quality and risk management activities
• Makes significant contribution to the process improvements and works on constant building of relevant knowledge
• Participates in project work and special tasks
• Actively pursues relationships with clients through verbal and written interactions
• Assures professionals communication with stakeholders /clients, ensure professional service provision and builds- up strong professional network with other locations
• Manages the continuous quality and efficiency of the required service to customers
• Responsible for evaluating, developing and recommending process improvements to increase efficiency and to enhance internal and external customer service and customer satisfaction
• Creates measurements to tracks and reports service performance levels against SLA target and reacts on findings
• Conducts monthly service improvement reviews and takes actions based on findings
• Actively searches from KONE units the guidelines/rules/regulations that shall be followed in SSC
• Participates actively in the applicable process network to share expertise and improve and harmonize KONE Way processes
• Builds and manages an efficient and effective team culture and structure
Employee perks, benefits
International and professional environment
• Attractive package of benefits and bonus scheme
• Social and sport events on regular basis
• Great place to work and well-being program
• Informal culture and friendly colleagues
•KONE trainings in various areas
• Promotion on performance/compentence - based evaluation with transparency
•Coaching and mentoring opportunities
• Attractive package of benefits and bonus scheme
• Social and sport events on regular basis
• Great place to work and well-being program
• Informal culture and friendly colleagues
•KONE trainings in various areas
• Promotion on performance/compentence - based evaluation with transparency
•Coaching and mentoring opportunities
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Advanced (C1) and Slovak - Advanced (C1)
Other knowledge
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft Word - Advanced
Number of years of experience
3
Personality requirements and skills
Professional requirements
• Business & technical skills in the applicable areas of process management responsibilities
• Min of 3 -5 years of proven experience in BPO environment, project management and transition process
• Significant experience with transitions or special projects
• Understanding of SSC environment
• Strong people management and leadership skills
• Working experience in similar position is an advantage
• Willing to travel
Entry-level requirements
• University degree in business administration or adequate professional experience focusing on Finance/ Accounting
• Proficient knowledge of English language
• Effective communication skills in Slovak or any other language is an advantage
• Efficient use of Microsoft Office package
• Excellent coordination, communication and presentation skills
• Self-motivated with a “can-do” attitude
• Punctual with attention to details
• Creative and analytical problem solver
• Strong decision making and time management skills
• Team player, customer – oriented
• Ability to create and maintain strong relationships
• Ability to work in a virtual, global & multi-cultural environment and bring results
• Open to work in a fast moving/changing environment
• Business & technical skills in the applicable areas of process management responsibilities
• Min of 3 -5 years of proven experience in BPO environment, project management and transition process
• Significant experience with transitions or special projects
• Understanding of SSC environment
• Strong people management and leadership skills
• Working experience in similar position is an advantage
• Willing to travel
Entry-level requirements
• University degree in business administration or adequate professional experience focusing on Finance/ Accounting
• Proficient knowledge of English language
• Effective communication skills in Slovak or any other language is an advantage
• Efficient use of Microsoft Office package
• Excellent coordination, communication and presentation skills
• Self-motivated with a “can-do” attitude
• Punctual with attention to details
• Creative and analytical problem solver
• Strong decision making and time management skills
• Team player, customer – oriented
• Ability to create and maintain strong relationships
• Ability to work in a virtual, global & multi-cultural environment and bring results
• Open to work in a fast moving/changing environment
Advertiser
Brief description of the company
KONE opened its Business Services Center in Bratislava in 2006 and since then it has been continuously growing and developing. It’s been a long journey from a small office to an established center with almost 350 employees from over 25 countries. And although we are very proud to be international, you will still experience a strong scandinavian touch to our work culture with flat hierarchy, straightforward communication, strong work-life balance and highly valued initiative and improvement.
Number of employees
250-499 employees
ID: 2154857
Datum zveřejnění: 7.3.2017
2017-03-07
lokalita: Bratislava Pozice: Process Manager Společnost: KONE Business Services