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Customer Complaint Resolution Owner - French language
Lenovo (Slovakia) s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
competitive to the market
competitive to the market
Information about the position
Job description, responsibilities and duties
Professional Customer Relationship Management position that interfaces directly with Lenovo customers to negotiate and resolve complaint escalations regarding technical support, product quality, sales experience, fulfillment delays, etc
Information about the selection process
We accept CVs only in English language.
First, we will compare the formal backgrounds of all applicants against the requirements of the position which may take up to 4 weeks. Next, relevant candidates will be invited to a short meeting where the company and the position will be represented and the candidates interviewed. Then, approximately 2 weeks thereafter the candidates receive feedback from the interview.
We emphasize reaching the most correct conclusion for both parts.The duration of the process may therefore vary.
First, we will compare the formal backgrounds of all applicants against the requirements of the position which may take up to 4 weeks. Next, relevant candidates will be invited to a short meeting where the company and the position will be represented and the candidates interviewed. Then, approximately 2 weeks thereafter the candidates receive feedback from the interview.
We emphasize reaching the most correct conclusion for both parts.The duration of the process may therefore vary.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
IT,technické,ekonomické
Language skills
English - Upper intermediate (B2) and French - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Number of years of experience
1
Personality requirements and skills
Self Starter with strong bilingual (French and English) verbal and written communication skills. Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition. Candidate must have strong organizational skills with the ability to multi-task and attend to details. Candidate must also have the ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satifaction and brand loyalty. Candidate should have the ability to respond to periods of high volume and high stress.
Advertiser
Brief description of the company
Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
Number of employees
500-999 employees
ID: 1790474
Datum zveřejnění: 2.12.2014
2014-12-02
lokalita: Bratislava Pozice: Administrative Worker, Official, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Společnost: Lenovo (Slovakia) s.r.o.
Základní složka mzdy (brutto) a další odměny: competitive to the market