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Customer Fulfillment Representative - German language
Lenovo (Slovakia) s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
competitive to the market
competitive to the market
Information about the position
Job description, responsibilities and duties
-Ensure pro-active order management
-Ensure pro-active solving of order quality issues
-Solve problem orders
-Interact with customers and act as a focal point for order management related queries
-Maintain high level of professional communication both externally and internally
-Maintain performance to given targets and SLAs
-Interface & network with most Lenovo internal organizations
-Build relationship with customers & sales team
-Flag potential problems and drive root cause analysis
-Ensure pro-active solving of order quality issues
-Solve problem orders
-Interact with customers and act as a focal point for order management related queries
-Maintain high level of professional communication both externally and internally
-Maintain performance to given targets and SLAs
-Interface & network with most Lenovo internal organizations
-Build relationship with customers & sales team
-Flag potential problems and drive root cause analysis
Information about the selection process
We accept CVs only in English language.
First, we will compare the formal backgrounds of all applicants against the requirements of the position which may take up to 4 weeks. Next, relevant candidates will be invited to a short meeting where the company and the position will be represented and the candidates interviewed. Then, approximately 2 weeks thereafter the candidates receive feedback from the interview.
We emphasize reaching the most correct conclusion for both parts.The duration of the process may therefore vary.
First, we will compare the formal backgrounds of all applicants against the requirements of the position which may take up to 4 weeks. Next, relevant candidates will be invited to a short meeting where the company and the position will be represented and the candidates interviewed. Then, approximately 2 weeks thereafter the candidates receive feedback from the interview.
We emphasize reaching the most correct conclusion for both parts.The duration of the process may therefore vary.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Educational Specialization
IT,humanitné,ekonomické
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Number of years of experience
1
Personality requirements and skills
-Fluent knowledge of English and German language - mandatory
-Knowledge of SAP and Excel.
-Strong communications and problem solving
-Customer oriented
-Positive & proactive approach
-Knowledge of SAP and Excel.
-Strong communications and problem solving
-Customer oriented
-Positive & proactive approach
Advertiser
Brief description of the company
Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
Number of employees
500-999 employees
ID: 1806158
Datum zveřejnění: 18.7.2014
2014-07-18
lokalita: Bratislava Pozice: Administrative Worker, Official, Customer Support Specialist, Helpdesk Operator Společnost: Lenovo (Slovakia) s.r.o.
Základní složka mzdy (brutto) a další odměny: competitive to the market