Customer Complaint Resolution Owner - Turkish language

Lenovo (Slovakia) s.r.o.

Place of work
Lenovo Einsteinova 21, Bratislava
Contract type
full-time
Start date
ASAP
Wage (gross)
competitive to the market place

Information about the position

Job description, responsibilities and duties

Professional Customer Relationship Management position that interfaces directly with Lenovo customers to negotiate and resolve complaint escalations regarding technical support, product quality, sales experience, fulfillment delays, etc.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Turkish - Upper intermediate (B2)

Personality requirements and skills

Self-starter with strong bilingual (English and Turkish) verbal and written communication skills. Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition. Candidate must have strong organizational skills with the ability to multi-task and attend to details. Candidate must also have the ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty. Candidate should have the ability to respond to periods of high volume and high stress.

Advertiser

Brief description of the company

Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.

As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.

We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.

Number of employees

500-999 employees
ID: 1854832  Datum zveřejnění: 3.9.2014  Základní složka mzdy (brutto) a další odměny: competitive to the market place