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Customer Complaint Resolution Owner - Turkish language
Lenovo (Slovakia) s.r.o.
Place of work
Lenovo Einsteinova 21, Bratislava
Lenovo Einsteinova 21, Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
competitive to the market place
competitive to the market place
Information about the position
Job description, responsibilities and duties
Professional Customer Relationship Management position that interfaces directly with Lenovo customers to negotiate and resolve complaint escalations regarding technical support, product quality, sales experience, fulfillment delays, etc.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and Turkish - Upper intermediate (B2)
Personality requirements and skills
Self-starter with strong bilingual (English and Turkish) verbal and written communication skills. Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition. Candidate must have strong organizational skills with the ability to multi-task and attend to details. Candidate must also have the ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty. Candidate should have the ability to respond to periods of high volume and high stress.
Advertiser
Brief description of the company
Lenovo is an innovative, international technology company formed as a result of the acquisition by the Lenovo Group of the IBM Personal Computing Division.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
As a global leader in the PC market, we develop, manufacture and market cutting-edge, reliable, high-quality PC products and value-added professional services that provide customers around the world with smarter ways to be productive and competitive.
We base our success on our customers achieving their goals: productivity in business and enhancement of personal life.
Number of employees
500-999 employees
ID: 1854832
Datum zveřejnění: 3.9.2014
2014-09-03
lokalita: Bratislava Pozice: Administrative Worker, Official, Call Operator, Customer Support Specialist Společnost: Lenovo (Slovakia) s.r.o.
Základní složka mzdy (brutto) a další odměny: competitive to the market place