Retail Customer Fulfillment Representative (30551)

Retail Customer Fulfillment Representative owns the communication with Indirect Retail accounts and is responsible for all Order management aspects. He ( she ) will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.


Main responsibilities include :

- Management of E2E process - from Order receipt to Delivery
- Problem Orders : Fixing to ensure order flows , root cause analysis and front-end fix
- Proactive Backlog management
- Ensuring execution to Retail campaigns
- Ensures all necessary actions are in place to meet Serviceability KPIs
- Take ownership of accounts assigned, deliver excellent customer service, build relationship with the sales and customers
- Out of boxing thinking, look for gaps in the processes and possible improvements , focus on innovative ideas
- Focus on lessons learned and provide recovery proposals
- become Lenovo Ambassador for Retail business in UK Region

Customer fulfillment experience (in or outside of Lenovo)
Excellent English written and oral communication skills
Strong sense of urgency to resolve critical Customer order issues
Project management experience
Strong Analytical skills