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Customer Services Representative with English+German+French. Fresh graduates are welcome!
ManpowerGroup Slovensko s.r.o
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
Act as first point of contact for any client's (IBM's) customer, partner or employee.
Providing support by telephone and email.
Provide front office support to customers by answering requests, resolving customer issues
Documenting and communicating actions taken for the Service Categories related to:
Pre-sales support
Post-sales ssupport
General Enquiry
Information request
Request to connect
Work towards the goal of meeting the established quality, productivity and customer satisfaction requirements
Ensure the highest level of customer satisfaction.
Maintain centre’s tools and infrastructure
Providing support by telephone and email.
Provide front office support to customers by answering requests, resolving customer issues
Documenting and communicating actions taken for the Service Categories related to:
Pre-sales support
Post-sales ssupport
General Enquiry
Information request
Request to connect
Work towards the goal of meeting the established quality, productivity and customer satisfaction requirements
Ensure the highest level of customer satisfaction.
Maintain centre’s tools and infrastructure
Employee perks, benefits
#100 % sick leave compensation
#up to 3 bonus holiday days per year
#possibility to have 3 self recovery days per year
#work in strong international company
#possibility to choose an e-learning course from 3000
courses
#possibility of professional and personal growth
#start up trainings
#wide social program
#up to 3 bonus holiday days per year
#possibility to have 3 self recovery days per year
#work in strong international company
#possibility to choose an e-learning course from 3000
courses
#possibility of professional and personal growth
#start up trainings
#wide social program
Information about the selection process
Please write down in the mail subject the title of the position you would like to apply for.
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."
,,Osobné údaje vyplnil priamo uchádzač a dal súhlas spoločnosti Manpower Slovensko s.r.o. so spracovaním osobných údajov, uvedených v tomto dokumente, pre účely sprostredkovania zamestnania a uloženia do databázy uchádzačov o zamestnanie na dobu jedného roka, alebo do písomného odvolania v zmysle Zák. č. 122/2013 Z. z. o ochrane osobných údajov, v znení neskorších predpisov."
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer life-cycle. Supporting over 31 Languages from 36 countries in over 50 locations. Concentrix Works with the World's Leading Companies. We're providing sales and marketing services, customer and technical support that help companies grow their business and increase customer satisfaction. A rapidly growing company with significant career growth opportunities.
Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer life-cycle. Supporting over 31 Languages from 36 countries in over 50 locations. Concentrix Works with the World's Leading Companies. We're providing sales and marketing services, customer and technical support that help companies grow their business and increase customer satisfaction. A rapidly growing company with significant career growth opportunities.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
Follow-up/Higher Professional Education
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2) and French - Upper intermediate (B2)
Personality requirements and skills
• Good oral and written communication skills - English, German and French
• Ability to work under pressure and prioritize complex tasks and issues as required
• Self-motivated, able to handle peak workloads
• Must demonstrate good teaming skills
• High personal organization and commitment to excellence
• Enthusiastic and flexible
• preferable experience in similar area and customer experience and advantage
• good telephone skills, ability to learn IBM specific internal tools and processes
• Ability to work under pressure and prioritize complex tasks and issues as required
• Self-motivated, able to handle peak workloads
• Must demonstrate good teaming skills
• High personal organization and commitment to excellence
• Enthusiastic and flexible
• preferable experience in similar area and customer experience and advantage
• good telephone skills, ability to learn IBM specific internal tools and processes
Advertiser
Brief description of the company
Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.
Number of employees
25-49 employees
ID: 1883675
Datum zveřejnění: 30.9.2014
2014-09-30
lokalita: Bratislava Pozice: Administrative Worker, Official Společnost: ManpowerGroup Slovensko s.r.o
Základní složka mzdy (brutto) a další odměny: by agreement