IT Engineer II

Secondary with school-leaving examination
Follow-up/Higher Professional Education

English - Upper intermediate (B2)

• Candidate should possess superior customer service skills in dealing with users at all levels in a team environment.
• Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
• Demonstrated experience delivering direct user support in a high availability environment.
• Previous experience in which high levels of initiative, judgment, and tact has been demonstrated.
• Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner.
• Strong analytical skills with demonstrated problem solving ability.
• Candidate must haves a basic understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
• Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology.
• Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems.
• MySQL training and/or experience
• Fluency in English and at least one other major European language, both verbally and written communication, including report writing skill
• To have flexibility in working hours and shift patterns to provide cover for operational requirements.

• B.S. / B.A. in Computer Science or related technical area.
• Demonstrated experience with Windows/Mac/Linux Operating Systems
• Experience with Data Cabling / Computer Facilities maintenance
• Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA
• Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users
• Experience with remote access and Terminal Server / Citrix environments


Applicants need to be flexible with regards to their working hours as this position involves supporting production hours as required, which includes overtime (sometimes at short notice). It is on a rotating shift based schedule which could be covering weekends and / or weekdays.

About our rewards
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.

Sounds interesting? We look forward to your application and portfolio. Please submit your online application in one document including your CV and covering letter (both written in English, max. 5MB) stating your earliest start date and salary expectations separately in the applicant form.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.