Customer management roles for German speakers /up to 33 000 CZK/

For our international client we are looking for people for the customer care roles.
Do you have a passion for service? Are you driven by customer satisfaction? Or would you like to just get a new experience in customer service and administration?

This is a great opportunity to get challenging job, suitable for graduates as well!

Are you interested more in back office or rather front office? You can choose between those positions:

Customer Management – Front Office

Main responsibilities:
• To deliver front line customer service to customers
• To deliver a right 1st time customer experience
• Delivery of portfolio volume and revenue targets to agree levels through share of wallet, cross sell and up sell activity
• Participation in integration of processes to the CRM, department processes and complaints processes

Customer Management - Back Office

• To complete all back office tasks such as set up new accounts, transaction queries, customer requests
• Support the business with the resolution of all customer queries
• Own inbound customer communication via email, web and the online self-serve channels
• Establishment of pricing routines for both fuel and non-fuel products
• Manage overall fee programme
• Participation in setting up of department processes, including the complaints process

Requirements:
• at least 0,5 year of experience in administration or customer service communication
• fluent German is must (2nd language Czech or English)
• Excellent communication skills
• Computer literacy with the ability to learn customer service software applications
• Technical troubleshooting skills an advantage
• Customer and detail oriented

What we offer:
• International and multicultural working environment
• Competitive salary
• Job related training
• Company benefits
• Career progression opportunities

Are you interested in this position? Do not hesitate to send us your CV in English and Czech.
We are looking forward to hearing from you!

ManpowerGroup s.r.o.
Eva Picková