Customer service desk analyst with multilingual knowledge

As an Service desk Analyst you will be a part of an applications support team. The opportunity of supporting various geographical locations around the globe will give you a chance to become a Customer service expert with an international background. You will be essential part of our success and that is why your career progression is of paramount importance to us.

Role accountabilities will include:

• Recommendation of solutions and resolution of problems
• Logging and tracking requests, maintaining history records
• Understanding computerized data entry systems and uses of these systems to track activities
• Maintaing composure in critical situations
• Working closely with other team members and supporting teams in resolving open issues
• Daily communication with customers via phone and email

Requirements:

• Speak fluently English is a must
• Fluency in other languages is an advantage – preferably following languages:

German, French, Italian, Russian, Polish,

• University degree in Finance or related areas is a plus
• Previous experience in the Customer service background will be an advantage
• Strong customer focus, willingness to support
• Very good communication skills
• Good analytical problem solving skills

ManpowerGroup s.r.o.
Jiří Bernat