IT Customer Service Desk Analyst with Multilingual knowledge

As an IT Service Desk Analyst you will be a part of an applications support team. The opportunity of supporting various geographical locations around the globe will give you a chance to become an IT expert with an international background.

On top of that your will have a unique possibility to shape and develop company brand
on the Czech market. You will be an essential part of our success and that is why your career progression is of paramount importance to us.

Role accountabilities will include:

• Recommendation of solutions and resolution of problems across

variety of IT platforms to minimize the impact of IT changes on
business

• Logging and tracking requests, maintaining history records
• Understanding computerized data entry systems and uses of these

systems to track activities

• Maintaining composure in critical situations
• Working closely with other team members and supporting teams in

resolving open issues

• Daily communication with customers via phone and email

· Speak fluent English, German and English, Italian and English or French and English.
· Good general communication skills
· Good analytical problem solving skills

ManpowerGroup s.r.o.
Eva Picková